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Help Home >Prints & Gifts
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- Can I use the photos on my own web page or print them out?
- What countries do you ship to?
- How can I check on the status of my order?
- What is Webshots Return Policy?
- Why do I have a red warning symbol in my cart telling me my photo isn't a high enough resolution?
- What is the Photoworks return policy?
- Am I required to create a PhotoWorks account to order prints and gifts from Webshots?
- My order status has said "In Printing" for several days
- Can I use Webshots' images other than my own outside of the Webshots software and website?
- How long will it take to receive my order?
- Does Webshots include United States sales tax in the price of Premium or Prints and Gifts?
- How can other people order prints of my photos and how can I edit my options for allowing this?
- How much is shipping?
- Can I enter multiple shipping addresses in my order?
- Do you offer gift boxes?
- Why did my order disappear? I had tried creating some cards, but when I came back to my computer, they were gone.
- I tried to place an order but my credit card was rejected. What can I do now?
- I placed an order, can I contact PhotoWorks Customer Support?
- How are my photos printed exactly?
- Will my prints be sharper than what I see on my computer?
- How can I order prints or gifts of someone else's photos in the Webshots Community?
- Can I mail you a photo to create a print or gift?
- Can I order a frame without a photo in it?
- How come the font size is so small on my 4x8 holiday photo cards?
- How are Pro shots photos printed exactly?
- Can I order a framed Gallery print?
- What type of shipping methods are used?
- Can I use the photos on my own web page or print them out?
You can't extract or print the Webshots images.
They are all specially encoded to protect the copyright privileges of our professional photographers. Webshots images can only be used within the Webshots Desktop software.
Webshots has purchased the rights to use these images within the Webshots program. We are not authorized to allow them to be used elsewhere. If you would like to use any of the images, you will need to contact the photographer or company. There is a link or name under most of the images on our website.
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- What countries do you ship to?
For your convenience, we offer International Shipping with all orders. Orders shipped to destinations outside the United States usually take about 10 business days to arrive to their destination. However, this timeframe is not guaranteed. Please note that we are not able to offer express delivery or electronic tracking with orders shipped outside of the United States.
You can find a list of the countries we can ship to by visiting http://www.photoworks.com/util/knowledgeBaseTemplate.jsp?helpFile=InternationalShipping.html&subject=International%20Shipping
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- How can I check on the status of my order?
Just visit My Account and click the Order History tab. Click View Receipt next to each transaction you would like to view. The status of your order will be updated upon shipping.
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- What is Webshots Return Policy?
Please refer to the About Webshots page for the Webshots Return Policy.
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- Why do I have a red warning symbol in my cart telling me my photo isn't a high enough resolution?
The red warning symbol alerts you when print quality for your particular print size or product may not be high enough for our recommendation. This chart indicates the various minimum resolutions required for your prints and photo gifts:
Product
Resolution
4x6 Print
640 x 480
5x7 Print
1024 x 768
Wallet Print
320 x 240
8x10 Print
1600 x 1200
Mousepad
640 x 480
11 oz. Picture Mug
640 x 480
Photo T-Shirt
1024 x 768
Photo Luggage Tag
640 x 480
Photo Key Tag
640 x 480
4x8 Holiday Photo Card
1024 x 768
8x10 Photo Calendar
1280 x 960
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- What is the Photoworks return policy?
PhotoWorks is proud of their products and guarantees your satisfaction. In over 25 years in business they understand how important your memories are. That's why they guarantee their products against any defect due to manufacturing.
Please be sure to preview your projects closely before placing your order. PhotoWorks is not responsible for any errors or mistakes that customers make on their orders.
This includes:
Spelling or punctuation errors
Poor image quality from low resolution images
Errors made when editing a photo. Photoworks offers a range of user controlled features that can affect the cropping, enhancements (like using a filter or making an image Black and White) and border selection.
Errors in order quantity.
If you are not satisfied with your order, please contact Photoworks at guarantee@photoworks.com. Even if it turns out to be one of the user errors listed above, they will be happy to work with you to correct the error. All items must be returned to PhotoWorks within 30 days of receipt. They will gladly reprint your order and in some cases credit back shipping charges.
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- Am I required to create a PhotoWorks account to order prints and gifts from Webshots?
Webshots has partnered with PhotoWorks, a leading online digital photo and image printing company to provide fulfillment of its customers' digital images. Because you already have an account with Webshots, you are not required to create an account with PhotoWorks.
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- My order status has said "In Printing" for several days
Yes, that is normal. Your order status will show ""In Printing"" until printing is completed and your order ships. Printing typically requires 3-5 business days.
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- Can I use Webshots' images other than my own outside of the Webshots software and website?
If you would like to use a Community photo, you can leave a comment on the image and ask the owner if you can have their permission to use it. Be sure to leave your contact information so the member can respond.
If you would like to use a Pro Shot, you can contact the photographer or company via the link or name under the image. Webshots has purchased the rights to use these images within the Webshots Desktop software and website only. We are not authorized to allow them to be used elsewhere.
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- How long will it take to receive my order?
We make our very best effort to ensure that all of our orders are completed as quickly as possible. Please refer to the guide below for typical processing times for the various products we offer.
Note: processing timeframes are not guaranteed and may fluctuate based on demand and other factors that can be difficult to predict.
Orders Placed Online
Digital Prints ordered online: within 2 business days
Photo Cards: within 2 business days for most "Classic" cards, within 5 business days for most "Signature" cards,
Photo Books: within 5 business days
Calendars: within 5 business days
Photo Gifts: within 5 business days (except for Messenger Bags, please allow 2 weeks for the production of Messenger Bags)
Film and Digital Developing Orders
Film Developing Orders: 2-3 days for most orders that do not include slides, 5 business days for most orders which include slides. Please allow one additional business day for unusually large orders.
Reprint orders from negatives: normally 1-2 weeks.
Digital Developing orders: normally 2-3 business days
Note: most orders submitted by mail take about one week to arrive at our processing facility.
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- Does Webshots include United States sales tax in the price of Premium or Prints and Gifts?
Webshots does not charge sales tax on Premium Memberships. When shipping Prints or Gifts to the following states, the customer will have to pay tax:- IL (6.25%)- KY (6.0%)- MA (5.0%)- NJ (7.0%)- NY (7.25%)- CA (7.25%)- GA (5.0%)- IN (6.0%)- VA (5.0%)- OH (7.5%)
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- How can other people order prints of my photos and how can I edit my options for allowing this?
For your convenience, the default setting is for all of your public albums to be available for prints and gifts and for both private and public albums to be available to all invited guests (these are people to whom you send album invitations). To change either of these permissions, go to the My Options section in your account and make your modifications.
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- How much is shipping?
Shipping rates are dependent upon the total price of your order along with shipping location. We also offer rush shipping at an extra charge. Once you have items added to your cart, just click on Estimate shipping costs. Shipping options and rates will be calculated and displayed in a separate window.
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- Can I enter multiple shipping addresses in my order?
Unfortunately that is not an option we have available at this time. Orders would have to be placed separately in order to have multiple addresses.
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- Do you offer gift boxes?
No, at this time, we do not offer gift boxes or wrapping with your order.
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- Why did my order disappear? I had tried creating some cards, but when I came back to my computer, they were gone.
Unless you have already added items to your cart, Webshots will not keep track of your work after 30 minutes. This is for your own security. If you’d like to save your items, please add them to your cart. They can always be removed if prior to finalizing the order.
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- I tried to place an order but my credit card was rejected. What can I do now?
Please try another credit card, and if that doesn't work, submit your request to a Customer Support representative.
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- I placed an order, can I contact PhotoWorks Customer Support?
To contact Customer Support via email you may visit http://www.photoworks.com/util/contact.jsp?subject=PhotoWorks%20Help.
PhotoWorks Customer Care Hours
Monday through Friday: 9:00 a.m. to 6:00 p.m. EST
Saturday: 11:00 a.m. to 4:00 p.m. EST
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- How are my photos printed exactly?
Printing Process & Paper
Prints ordered from PhotoWorks.com are made with Kodak Perfect Touch Processing to give you richer details, more vibrant colors and fewer dark shadows. We use the latest digital printers to expose your photos on archive quality Kodak photo paper. We offer a choice of either glossy or matte finish paper when your order.
Rather than making prints by spraying drops of ink on paper (like your printer at home does), the images you send us are exposed to silver-halide paper with a light source and then developed using RA-4 chemical process, the same process used to develop prints made from 35 mm negatives.
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- Will my prints be sharper than what I see on my computer?
Yes. When we make prints of your photos, we use high-resolution files of your photos that are stored in your Webshots account. Your prints will be crisper and more vivid than what you see on your computer monitor.
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- How can I order prints or gifts of someone else's photos in the Webshots Community?
Simply sign your friends and family members up as Webshots Friends, and all of your public albums will be available for prints. To invite someone to be your Friend, either go to their homepage, and click on the tab "make friends" or go to your "People" tab and click on Invite a Friend and get those invitations out! You can allow the people you know and trust to print photos from Album Invitations. Select the Allow Prints from Invites options in the My Account area, and send an invite to any of your public or private albums. We'll include a link to order prints.
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- Can I mail you a photo to create a print or gift?
You can only create prints or gifts using the photos in your Webshots albums. If your photos are not yet in digital format, you can scan them and create digital photo files (jpeg format is recommended). Using the Webshots Desktop 2.5 software, you can upload the digital photo files to your account and create your photo gift(s).
Note: most gifts require a photo with a minimum resolution of 640x480 pixels.
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- Can I order a frame without a photo in it?
Frames are only available with photos inside. We do not sell them individually.
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- How come the font size is so small on my 4x8 holiday photo cards?
With our 4x8 holiday photo cards, the more text you enter, the smaller the font has to be so we can fit your entire message. If you'd prefer a larger font size, we suggest that you shorten your message.
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- How are Pro shots photos printed exactly?
We utilize high-end digital printers which produce prints that are as sharp or sharper than traditional photofinishing.We print on Fujicolor Crystal Archive professional photographic paper. Research has shown that prints kept outside of direct sunlight and extreme heat should last a minimum of 75 years before any color shifts or fading may occur. Images are custom printed on demand digitally via a laser process.
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- Can I order a framed Gallery print?
All of our Gallery prints are suitable for framing, although we do not offer them as such.
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- What type of shipping methods are used?
We provide the following shipping options:
Standard Shipping
This delivery method usually arrives within 5 business days (not including weekends or holidays) to addresses in the United States. However, the delivery timeframe is not guaranteed by the carrier, so some packages may take longer to arrive. Electronic tracking is not usually available with this service.
Second Business Day Shipping
Second Business Day Shipping includes electronic tracking and is guaranteed to arrive in two business days (no Saturday, Sunday or Holiday delivery) from the time your order is completed and shipped. This service is not available with orders shipped to Hawaii, Alaska, Canada, P.O. Boxes or APO/FPO addresses.
Next Business Day Shipping
Next Business Day Shipping includes electronic tracking and is guaranteed to arrive on the next business day (no Saturday, Sunday or Holiday delivery) after your order is completed and shipped. This service is not available with orders shipped to Hawaii, Alaska, Canada, P.O. Boxes or APO/FPO addresses. Prices for online orders will vary depending on the size of the order. Shipping & Handling prices for each online order will be listed during checkout.
International Shipping
Orders shipped outside the United States typically take 10 business days. Electronic tracking is not available with orders shipped to international destinations. Please visit our International Shipping help page for a list of countries we can ship to, shipping and handling charges and other information related to International shipments.
IMPORTANT SHIPPING NOTES:
* We reserve the right to change couriers at any time.
* Shipping time frames do not include order processing time. Click here for information about production timeframes:
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