General Tips
- Please make sure Java/JavaScript and Cookies are enabled in your
Internet browser's preferences.
- Ad-blocking software, home firewalls, or other security software
(Norton, ZoneAlarm, etc.) may affect the site's performance. Temporarily
disable any ad-blockers or firewalls you have running.
- Check the security zone setting of your Internet browser's preferences.
If the security is set too high, you will be blocked from accessing more
sites, including Shockwave.com.
- Close other applications. Having other programs running can slow down or
impair your browser's performance, especially if you're playing a
high-requirement game.
- This issue could be caused by your browser trying to access an old
and/or broken version of the page. Please clear your browser's cache,
refresh the webpage and try it again.
Windows:
To clear the cache in Internet Explorer, go to Tools > Internet Options,
and under Temporary Files click the Delete button. To clear the cache in
Netscape, go to Edit > Preferences. Under Advanced, find "Cache", then
click both "Clear" buttons.
Mac OS:
To clear the cache in Internet Explorer, go to Edit > Preferences. Under
Web Browser, go to "Advanced". Under "Cache", click the "Empty Now"
button. To clear the cache in Netscape, go to Edit > Preferences. Under
Advanced, find "Cache", then click the "Clear" button.
To update your Shockwave or Flash Plug-ins
Windows:
Uninstall Shockwave 10 via the Control Panel. Go to Add/Remove programs,
and choose Macromedia Shockwave Player.
Then, if you use Internet Explorer, delete this folder:
C:\Windows \system32\Macromed
.... or
C:\WINNT\system32\Macromed
OR
Delete these two folders:
C:\Windows\system32\Macromed\Common *AND*
C:\Windows\system32\Macromed\Director
If you use Netscape, look here:
C:\Program Files\Netscape\Netscape\plugins
to remove this file: "np32dsw.dll".
Mac OS:
To uninstall the Shockwave player on a Macintosh OS, run the installer.
This installer also contains an uninstaller.
Save the uninstaller to your desktop, then quit/exit any applications
you have open. Launch the uninstaller from your desktop and follow the
instructions in the dialog boxes which appear.
To remove the Flash Player in Windows and Mac OS, download the
uninstaller.
Save the uninstaller to your desktop, then quit/exit any applications
you have open. Launch the uninstaller from your desktop and follow the
instructions in the dialog boxes which appear.
After uninstalling both Players, restart your computer.
Then reinstall both the Shockwave and Flash Players.
If you continue to experience difficulty, you might try using a
different browser. If you're using Internet Explorer, use Netscape (and
vice versa). Do not use the AOL or CompuServe browsers, which will cause
errors. In general, we recommend using Internet Explorer 5.x or Netscape
for best results. Internet Explorer 6 can also be used if you install
the most current suitable Shockwave Player and Flash Player plugins.
Browsers such as Mozilla, iCab, Opera, etc. are not supported on this
site.
