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Help Home > Software > Webshots Desktop 1.0
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General Questions
- I can't find my registration codes. Can you send me my registration codes?
- How can I move Webshots to another hard drive?
- Is there a way to back up my images on a disk?
- How do I transfer Webshots from an old computer to a new one?
- How do I uninstall Webshots?
- How do I disable Webshots so I can run my scan disk?
Downloading Webshots
- Can I get the Webshots Desktop without Internet access?
- Can you email me the Webshots software?
- I tried to download but it took so long I cancelled.
- I tried downloading the Webshots software and got a message that the "file is corrupted."
- I've downloaded the free Webshots software but don't know where it is.
Photos and Collections
- How do I customize my collections?
- My images are showing up very grainy, pixelated and blurry. How can I fix this?
- Can I use the Webshots images for other things?
- How do I add my own pictures into my Webshots Desktop software?
- How do I disable collections without deleting them?
- How do I download an entire page of photos?
- How do I delete an image from my Webshots software?
- Can I use the photos on my own web page or print them out?
- How can I combine my collections?
- How can I manually change my wallpaper?
- How can I export my personal images from the Webshots Desktop software?
Settings and Customization
- My wallpaper never changes although I have it set to change every hour. What's going on?
- How do I make my wallpaper change automatically?
- I want to use Webshots as my screen saver but not my wallpaper.
- I want to use Webshots as my wallpaper but not my screen saver.
- Does the Webshots Desktop work with WebTV?
- How can I get rid of the flashing camera?
- Other Webshots users have a calendar feature. Where can I find this?
Problems and Errors
- I get the error: Microsoft Visual C++ Runtime Library - Program C:\windows\webshots.scr. What should I do?
- The images look like they are downloading but they do not appear in my photo manager.
- Webshots is only displaying a black screen with image titles. How can I fix this?
- I deleted a collection but the images still appear.
- I tried to install a Webshots collection or update my software but it won't stop unzipping. What should I do?
- Why doesn’t my calendar update?
- My Webshots desktop calendar is showing the wrong date. How can I fix it?
- My computer has been freezing after the screen saver runs for a short time. What can I do to stop this?
- I only see a little white box with a message that says, "no images to display."
- Every time I try to change the photo, I get this message: "A problem occurred processing. . . Most likely the file no longer exists or it has become damaged."
- My screen saver only runs for a short time before the monitor goes black. Why won’t the screen saver stay on?
- I get the message: Collection deleted buffer full. Please compress your webshots collections (select File and then Compress All). What should I do?
- I get the error: An Unsupported Operation has Occurred. What should I do?
- I get the message: An unnamed file was not found. What should I do?
- I can't find my registration codes. Can you send me my registration codes?
With the latest version of the Webshots Desktop software, you do not need to enter your registration codes.Download the free version of Webshots. To access additional photos, sign up for a FREE Webshots account.
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- How can I move Webshots to another hard drive?
- Open your Windows Explorer.
- Copy your Webshots collections folder to your Desktop.
- Uninstall Webshots Desktop.
- Empty your Recycle Bin.
- Download a new sampler.
- Save the file to your desktop.
- Click on the exe file and install Webshots.
- During the installation of Webshots, change the directory to the hard drive with more available space. (Click the Browse button, change path.)
- After the installation, open the Collections folder that is located on your Desktop.
- Copy the contents of the Collections folder and Paste them inside the Collections folder that was created on the other hard drive.
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- Is there a way to back up my images on a disk?
To save your Webshots collections, go into your Windows Explorer. Click on your main hard drive. Then on the Program Files folder. Next click on the Webshots folder. Save the folder called Collections.
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- How do I transfer Webshots from an old computer to a new one?
The best way to move Webshots to your new computer is to save the Collections folder to disk. (This may require a Zip disk or CD burner, for the folder may contain many images.)The Collections folder is usually located on your main hard drive. To find your Collections folder: - Open Windows Explorer.
- Click on your hard drive.
- Double click on the Program Files folder.
- Double click on the Webshots folder. Your Collections folder is located inside your Webshots folder.
- Once you have your new computer, download the Webshots Desktop.
- Save the download to your desktop.
- Double click on the installation file.
- Copy the contents of your old Collections folder to your new Collections folder.
This will allow you to have all of your images on your new computer.
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- How do I uninstall Webshots?
- Click on the Start menu.
- Select Programs.
- Select Webshots Desktop.
- Click on Webshots Desktop Uninstall.
OR - Click on your Start menu.
- Select Settings.
- Click on Control Panel.
- Double click on Add/Remove Programs.
- Click on Webshots
- Click on the Change/Remove button.
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- How do I disable Webshots so I can run my scan disk?
To disable Webshots:- Open your Webshots software.
- Click on the Settings button
- Click on the Screen Saver tab.
- Uncheck the box next to Use Webshots As Screen Saver.
- Click on the Wallpaper tab
- Uncheck the box next to Use Webshots Wallpaper on Desktop.
- Click OK.
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- Can I get the Webshots Desktop without Internet access?
In order to use Webshots on a computer without Internet access, you will need to have access to a computer that does have Internet access.On the computer that has Internet access, download a Webshots software update installation file and save it to a floppy disk. You can then use this floppy disk to install the Webshots Desktop software to the computer that doesn't have Internet access.
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- Can you email me the Webshots software?
We cannot email files to individuals. If you are having trouble downloading, wait a few hours and try again.
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- I tried to download but it took so long I cancelled.
Try downloading again. Most likely there was heavy Internet traffic.
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- I tried downloading the Webshots software and got a message that the "file is corrupted."
Files can get corrupted during the downloading process. Try to download again.
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- I've downloaded the free Webshots software but don't know where it is.
When downloading files from the Internet, it is important to remember where they are being saved. Try searching for the file. Go to your Start menu, choose Find and click on Files or Folders.If you can't find the file by searching, you will need to download Webshots again. We recommend that you save the file to your Desktop so that it is easy to find.
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- How do I customize my collections?
To customize your collections:- Open your Webshots software.
- Click on the Collections button.
- Select Make New.
- Type in your new collection name.
- Click OK. That title should now appear on your list of collections.
- Click on the collection title that you would like to take the image from.
- Click on the image of your choice, drag it onto your new collection title
and release. That picture will now appear in your new collection.
Add as many images as you would like. Make sure that there is a check in the box next to the collections that you would like to run.
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- My images are showing up very grainy, pixelated and blurry. How can I fix this?
If the pictures look blurry or grainy, the cause is most likely that your Display Properties' Color settings are too low.- Right click on your desktop.
- Select Properties.
- Click on the Settings tab.
- The Colors settings may be set at 16 colors. Set it to at least High Color (16 bit).The higher you set the color, the better the pictures will display.
If you are downloading images from the Community section of Webshots, these images may not have the same quality as other Webshots images. This section allows our members to upload personal photos to share with other Webshots members and visitors to Webshots. This area may contain some low quality images.
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- Can I use the Webshots images for other things?
Webshots images can only be used within the Webshots Desktop software. All of our images are specially encoded to protect the copyright privileges of our professional photographers.Webshots has purchased the rights to use these images within the Webshots program. We are not authorized to allow them to be used elsewhere. If you would like to use any of the images, you will need to contact the photographer or company. There is a link or name under most of the images on our website.
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- How do I add my own pictures into my Webshots Desktop software?
You must first have the pictures in one of the file formats that will work with Webshots.
The formats that will work are .jpg and .bmp image files.- Open your Webshots software.
- Click on the Collections button.
- Select Make New.
- Type in your new collection name. That title will now appear in the list on the left hand side.
- Click on the Photos button.
- Select Add New.
- Locate and add your images one at a time. These images will appear in your new collection title.
Make sure that there is a check in the boxes next to the collections that you would like to run.
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- How do I disable collections without deleting them?
To disable certain collections, open the Webshots Desktop software. The window that opens will show a list of all of your collections. Every collection that is active will have a check mark in the box next to the collection title.To disable collections so that they no longer show as your wallpaper and screen saver, remove the check mark in the box next to the collection title. If you wish to reactivate a collection, click in the box next to the collection title to re-add the check mark.
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- How do I download an entire page of photos?
Only Webshots Unlimited members may download entire pages of photos. You can only download entire pages of photos from the Webshots Gallery section. Images located in the Webshots Daily or Community must be downloaded one at a time.- Go to the Gallery section.
- Choose a page of photos you would like to download.
- Next to the Download this page of photos link, click on Regular or High Quality. The high quality downloads are the highest resolution we have available.
- The page of photos will automatically install to your Webshots Desktop software.
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- How do I delete an image from my Webshots software?
- Open the Webshots Desktop software.
- Click on the photo you want to delete.
- RIGHT mouse click on the photo.
- Select Delete.
- Click OK.
You can do this with any number of photos you want to delete.
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- Can I use the photos on my own web page or print them out?
You can't extract or print the Webshots images.They are all specially encoded to protect the copyright privileges of our professional photographers. Webshots images can only be used within the Webshots Desktop software. Webshots has purchased the rights to use these images within the Webshots program. We are not authorized to allow them to be used elsewhere. If you would like to use any of the images, you will need to contact the photographer or company. There is a link or name under most of the images on our website.
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- How can I combine my collections?
To combine collections:- Open your Webshots software.
- Click on the collection title containing the image you would like to move.
- Click on the image and drag it into the collection you would like it to be in.
- Make sure that there is a check in the box next to the collections that you would like to run.
- Right click on the empty collection.
- Select Delete.
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- How can I manually change my wallpaper?
Open the Webshots Desktop software. Double click on the photo thumbnail that you want as your wallpaper. The photo will automatically enlarge and install on your desktop.
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- How can I export my personal images from the Webshots Desktop software?
You can only export your own images.- Open your Webshots Desktop software.
- Click on the Collection title that contains the images you wish to export.
- Click on the Collections button.
- Choose Export Photos.
- Click Yes.
Your personal images will be exported to Program Files\Webshots\Collections\Photos\ .
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- My wallpaper never changes although I have it set to change every hour. What's going on?
The Webshots tray application must be enabled.- Open the Webshots Desktop software.
- Click on the Settings button.
- Click on the Tray tab.
- Check the box next to Place Webshots on my task bar tray.
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- How do I make my wallpaper change automatically?
To get your wallpaper to change automatically:
- Open your Webshots Desktop software.
- Click on the Settings button.
- Click on the Wallpaper tab.
- Change Automatically Cycle Wallpaper Every to desired setting.
- Click OK.
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- I want to use Webshots as my screen saver but not my wallpaper.
To disable the wallpaper function:- Open the Webshots Desktop software.
- Click on the Settings button.
- Click on the Wallpaper tab.
- Uncheck the box next to Use Webshots as Wallpaper.
- Pull down the menu next to Automatically Cycle Wallpaper Every and select Never.
- Click on the Downloads tab.
- Uncheck the box next to Set Downloads As Wallpaper.
- Click OK.
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- I want to use Webshots as my wallpaper but not my screen saver.
To disable the screen saver function:- Open the Webshots Desktop software.
- Click on the Settings button.
- Click on the Screen Saver tab.
- Uncheck the the box next to Use Webshots as Screensaver.
- Click OK.
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- Does the Webshots Desktop work with WebTV?
Unfortunately, the Webshots Desktop is not available for WebTV users. However, you may still access the website using WebTV to use the online features.
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- How can I get rid of the flashing camera?
To disable the flashing camera:- Open your Webshots software.
- Click on the Settings button.
- Click on the Downloads tab.
- Uncheck the option for Flash new photo reminder at.
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- Other Webshots users have a calendar feature. Where can I find this?
- Open your Webshots Desktop software.
- Click on the Settings button.
- Click on the
Calendar tab.
- Check the box next to Display Calendar on Desktop Wallpaper.
- Click OK.
If this tab is not available in the Settings menu, you may have an older version of Webshots on your computer. Download the newest version of Webshots.If you have the newest version of Webshots and the Calendar tab is still not available, change your monitor settings to at least High Color (16 bit) and the Calendar tab will appear.
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- I get the error: Microsoft Visual C++ Runtime Library - Program C:\windows\webshots.scr. What should I do?
This error is often caused by a corrupted collection file in the software. To fix the problem, you will need to download and reinstall your Webshots Desktop software.If you still are experiencing problems, try uninstalling before you reinstall. Please note that uninstalling will completely remove all your collections. Be sure to reboot your computer after reinstalling.
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- The images look like they are downloading but they do not appear in my photo manager.
Make sure that you have a Webshots account and you are logged in.If you are logged in to your Webshots account, your Webshots Desktop software may be stuck in a loop. The easiest solution is to reboot your computer or end task on the multiple copies of Webshots that are running. To avoid this from happening again, wait a couple of minutes between downloading each image. This will allow each image to process correctly. You may need re-download the images for them to appear in your Webshots Desktop software.
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- Webshots is only displaying a black screen with image titles. How can I fix this?
It appears that Windows is running low on resources/memory. Webshots doesn't appear to have any memory leaks. Chances are that you may be running applications that drain the system memory until Webshots is eventually unable to display pictures.We suggest that you reboot as required and if possible run the resource meter (Start/Programs/Accessories/System Tools/Resource Meter) and keep an eye on their resources to see what application(s) are causing memory leak problems.
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- I deleted a collection but the images still appear.
You need to refresh your background. To do this, open your Webshots Desktop software and double click on an image from another collection.
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- I tried to install a Webshots collection or update my software but it won't stop unzipping. What should I do?
You have overwritten your Webshots program file with a photo collection or a Webshots Desktop software update installation file.The solution is to reinstall the Webshots Desktop software. - Open your Windows Explorer program.
- Click on your C: hard drive.
- Click on your Program Files folder.
- Click on your Webshots folder.
- Save your Collections folder to your desktop.
- Delete your Webshots folder.
- Download Webshots.
- Save the file to your desktop.
- Double click on the file to install Webshots.
- Follow the installation instructions.
- After the installation is complete, copy your old Collections into your new Collections folder.
To prevent this problem in the future, be sure to save photo collections or update installation files to your desktop.
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- Why doesn’t my calendar update?
The Webshots calendar will only update when Webshots is in your taskbar tray. To enable your tray:- Open your Webshots Desktop software.
- Click on the blue Settings button.
- Click on the Tray tab.
- Check the box next to Place Webshots on my task bar tray.
- Click on the Downloads tab.
- Check the box next to Flash photo reminder camera at...
- Click OK.
Occasionally, the Webshots calendar will get stuck. In this case, update your
calendar by pressing CTRL+SHIFT+W on your keyboard.
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- My Webshots desktop calendar is showing the wrong date. How can I fix it?
The Webshots calendar will only update when Webshots is in your taskbar
tray. Please make sure that Webshots is in your taskbar tray.
To enable your tray:
1. Open your Webshots Desktop software by clicking on the Webshots Desktop
icon on your desktop.
2. Click on the blue button that says "Settings."
3. Click on the "Tray" tab.
4. Check the box next to "Place Webshots on my task bar tray."
5. Click on the tab that says "Downloads."
6. Check the box next to "Flash photo reminder camera at..."
7. Click "Ok."
Occasionally, the Webshots calendar will get stuck. In this case, to update
your calendar, you need to update your wallpaper. To update your wallpaper,
type ctrl+shift+w at the same time on your keyboard.
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- My computer has been freezing after the screen saver runs for a short time. What can I do to stop this?
Try disabling your Webshots screen saver Effects.- Open your Webshots software.
- Click on the Settings button.
- Click on the Effects tab.
- Uncheck all of the effect boxes.
- Click OK.
If that does not help, try disabling the changing wallpaper.- Go back into the Settings.
- Click on the Wallpaper tab.
- Set the Cycle Every option to Never.
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- I only see a little white box with a message that says, "no images to display."
Make sure you have at least one collection active. To check this, open your Webshots Desktop software. On the left side of the window, you will see a white box with all of your collections. Make sure that there is a check in the box next to at least one collection.If you continue to have problems, check your settings to make sure that you are using Webshots as your screen saver and wallpaper.
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- Every time I try to change the photo, I get this message: "A problem occurred processing. . . Most likely the file no longer exists or it has become damaged."
Your monitor is set at 16 colors.- Right click on the Desktop.
- Select Properties.
- Click on the
Settings tab.
- Change the Color to at least High Color (16
bit).
- Click OK.
- You may need to restart the computer so that the settings take place.
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- My screen saver only runs for a short time before the monitor goes black. Why won’t the screen saver stay on?
Within your Control Panel Display settings there is an option that shuts your monitor off after a period of non-use.
To change this:- Go to your Start menu.
- Select Settings.
- Click on Control Panel.
- Double click on Display.
- Click on the Screen Saver tab.
- At the bottom of this Window is a section on Energy Saving features. Click the Advanced button.
- Change the setting for Turn Monitor off: to Never.
- Click OK.
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- I get the message: Collection deleted buffer full. Please compress your webshots collections (select File and then Compress All). What should I do?
You’ll need to compress your Collection files:- Open your Webshots software and click Collections
- Select Compress All…
- Click Yes to compress your Collection files
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- I get the error: An Unsupported Operation has Occurred. What should I do?
You’ll need to completely reinstall your Webshots software. Don't worry, if you follow these directions, you will not lose any of the images you have already downloaded:- Go to My Computer > C: Drive > Program Files > Webshots
- Save your Collections folder by right clicking on it and then left click on Copy
- Right click on your Desktop and then left click on Paste to backup your Collections folder
- Click on Start > Programs > Webshots Desktop! > Uninstall Webshots Desktop
- Reboot your computer
- Download a new Webshots sampler
- Install Webshots Desktop by double clicking on the file you downloaded
- Copy the CONTENTS of your old Collections folder to the new Collections
folder
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- I get the message: An unnamed file was not found. What should I do?
It sounds like your Collection files are read only. You'll need to change the file attributes:- Double click on My Computer > C: > Program Files > Webshots > Collections.
- Right click on a wbc file and then left click on properties.
- Uncheck the box next to read only and click OK.
- Repeat to each Collection file.
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