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Help Home > Website > Prints and Gifts
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Payment, Orders and Shipping
- How long will it take to receive my order?
- How much is shipping?
- Can I enter multiple shipping addresses in my order?
- What countries do you ship to?
- Do you offer gift boxes?
- What methods of payment do you accept?
- Does Webshots include United States sales tax in the price of Premium or Prints and Gifts?
- Can I check the status of my order?
- I tried to place an order but my credit card was rejected. What can I do now?
- My order status has said "In Printing" for several days.
- I placed an order, can I contact customer support?
- What is the return policy?
Personal Prints, Gifts and Greeting Cards
- Will my prints be sharper than what I see on my computer?
- Why do I have a red warning symbol in my cart telling me my photo isn't a high enough resolution?
- How can I order prints or gifts of someone else's photos in the Webshots Community?
- What type of shipping methods are used?
- Why am I required to create a QOOP account to order prints and gifts from Webshots?
- How come the font size is so small on my 4x8 holiday photo cards?
Pro shot Prints
- How are Pro shots photos printed exactly?
- Can I order a framed Pro shot print?
- How can other people order prints of my photos and how can I edit my options for allowing this?
- How long will it take to receive my order?
Your order will ship in 3-5 business days after you order (weekends and holidays are not considered business days and are not counted for purposes of determining printing and shipping time). Actual shipping time will depend upon your destination location and the shipping method chosen at the time you confirm your order. Because we have no control over third party shippers, QOOP cannot guarantee delivery dates.
For Domestic (U.S.) Orders: Domestic orders sent via DHL Next Day will arrive the next business day after completion of printing. Domestic orders sent via DHL Ground generally arrive within 5-7 business days.
For International Orders: International orders sent via DHL normally arrive within 3-10 business days after completion of printing. Orders sent via international first class mail normally arrive 2-4 weeks after completion of printing.
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- How much is shipping?
Shipping rates are dependent upon the total price of your order along with shipping location. We also offer rush shipping at an extra charge. Shipping options and rates will be calculated and displayed when you submit the checkout button.
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- Can I enter multiple shipping addresses in my order?
At this time, you can only enter one shipping address per order. We expect to add multiple shipping addresses in the near future.
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- What countries do you ship to?
QOOP ships worldwide.
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- Do you offer gift boxes?
No, at this time, we do not offer gift boxes with your order.
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- What methods of payment do you accept?
We accept PayPal, Visa, MasterCard, American Express (Amex) and Discover cards.
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- Does Webshots include United States sales tax in the price of Premium or Prints and Gifts?
When shipping Prints and Gifts to the following states, the customer will have to pay tax:
- IL (6.25%)
- KY (6.0%)
- MA (5.0%)
- NJ (6.0%)
- NY (7.25%)
- CA (7.25%)
- GA (5.0%)
- IN(6.0%)
- VA (5.0%)
- OH (7.5%)
Residents of the following states have to pay sales tax on Webshots Premium:
- KY (6.0%)
- NY (7.25%)
- IN (6.0%)
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- Can I check the status of my order?
The status of an order can be tracked by logging into your QOOP your account.
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- I tried to place an order but my credit card was rejected. What can I do now?
Please try another credit card, and if that doesn't work, submit your request to a customer support representative.
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- My order status has said "In Printing" for several days.
Yes, that is normal. Your order status will show "In Printing" until printing is completed and your order ships. Printing typically requires 3-5 business days.
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- I placed an order, can I contact customer support?
Please visit QOOP FAQ if you don’t find a answer to your question here, please submit your print questions to QOOP Support
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- What is the return policy?
All sales are final and customized items were made just for you. However, we will gladly replace any products that have manufacturing defects. QOOP Support
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- Will my prints be sharper than what I see on my computer?
Yes. When we make prints of your photos, we use high-resolution files of your photos that are stored in your Webshots account. Your prints will be crisper and more vivid than what you see on your computer monitor.
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- Why do I have a red warning symbol in my cart telling me my photo isn't a high enough resolution?
The red warning symbol alerts you when print quality for your particular print size or product may not be high enough for our recommendation. This chart indicates the various minimum resolutions required for your prints and photo gifts:
| Product |
Resolution |
| 4x6 Print |
640 x 480 |
| 5x7 Print |
1024 x 768 |
| Wallet Print |
320 x 240 |
| 8x10 Print |
1600 x 1200 |
| Mousepad |
640 x 480 |
| 11 oz. Picture Mug |
640 x 480 |
| Photo T-Shirt |
1024 x 768 |
| Photo Luggage Tag |
640 x 480 |
| Photo Key Tag |
640 x 480 |
| 4x8 Holiday Photo Card |
1024 x 768 |
| 8x10 Photo Calendar |
1280 x 960 |
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- How can I order prints or gifts of someone else's photos in the Webshots Community?
Simply sign your friends and family members up as Webshots Friends, and all of your public albums will be available for prints. To invite someone to be your Friend, go to their homepage and click on the button that says "Make Friends".
You can allow the people you know and trust to print photos from Album Invitations. Select the Allow Prints from Invites options in the My Account area, and send an invite to any of your public or private albums. We'll include a link to order prints.
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- What type of shipping methods are used?
Domestic: We use DHL for all shipments within the US. You may choose between Ground and Next Day service. (Note: Next Day service may not be available to all locations.)
International: We use both DHL Worldwide Express and International First Class mail. We currently cannot ship to PO Boxes, or to APO addresses.
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- Why am I required to create a QOOP account to order prints and gifts from Webshots?
Webshots has partnered with QOOP, a leading online digital photo and image printing company to provide fulfillment of its customers' digital images.
Creating a login profile with QOOP allows you to shop faster, track and manage your orders, update your information and more.
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- How come the font size is so small on my 4x8 holiday photo cards?
With our 4x8 holiday photo cards, the more text you enter, the smaller the font has to be so we can fit your entire message. If you'd prefer a larger font size, we suggest that you shorten your message.
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- How are Pro shots photos printed exactly?
We utilize high-end digital printers which produce prints that are as sharp or sharper than traditional photofinishing.
We print on Fujicolor Crystal Archive professional photographic paper. Research has shown that prints kept outside of direct sunlight and extreme heat should last a minimum of 75 years before any color shifts or fading may occur. Images are custom printed on demand digitally via a laser process.
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- Can I order a framed Pro shot print?
All of our Pro shots prints are suitable for framing, although we do not offer them as such.
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- How can other people order prints of my photos and how can I edit my options for allowing this?
For your convenience, the default setting is for all of your public albums to be available for prints and gifts and for both private and public albums to be available to all invited guests (these are people to whom you send album invitations). To change either of these permissions, go to the My Options section in your account and make your modifications.
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