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Help Home >Webshots Membership
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- What are Webshots' business hours?
- What will happen to my Community photos if I upgrade to Webshots Premium?
- How much more space do the high-resolution pictures take up?
- What do I get as a Premium Member?
- Can I try out the Webshots free service?
- Why did I receive a message saying I had reached the limit of 1,000 photos?
- How many photos can I download as a free member?
- What's wrong with my statistics email?
- Why am I missing albums or photos?
- Can I mail you a photo to create a print or gift?
- Why was I was unable to download photos with the "Premium Only" symbol on it?
- How do I get my Premium features to show up?
- What?s my username and/or password?
- What methods of payment do you accept?
- How do I update my email address?
- What are the benefits of a Webshots Free Membership?
- How do I change my member name?
- How do I sign up for a Webshots Premium membership?
- How do I sign into my Webshots Premium account?
- Will I be subject to VAT tax?
- Will Webshots automatically renew my Premium membership?
- How many photos can I upload with a Webshots Premium membership?
- What methods of payment can I use to signup for a Premium Membership?
- Should I be concerned about using my credit card on Webshots?
- Do I have to upgrade the Webshots Desktop software in order to access my Premium benefits?
- How do I cancel my Webshots Premium membership?
- What are Webshots' business hours?
Normal business hours are Monday through Friday, 9 a.m. to 5 p.m. Eastern Standard Time.
Webshots will respond to emails submitted within 48 business hours.
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- What will happen to my Community photos if I upgrade to Webshots Premium?
When you upgrade from a Webshots free account to a Webshots Premium account, all of your uploaded images and videos will remain intact. However, the storage capacity will be expanded from 1,000 to 5,000 photos and from 100 to 500 videos. Plus, you'll be able to store an extra 500 photos and 50 videos for each month of your Premium membership.
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- How much more space do the high-resolution pictures take up?
Regular Webshots images are 800x600 pixels and are approximately 120k – 130k. Our High Quality images are 1600x1200 pixels, and range from 300k – 800k per image.
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- What do I get as a Premium Member?
ONLY Premium Members get exclusive Pro Shots downloads, unlimited daily downloads, our highest-resolution downloads, wide screen photos, entire pages of photo downloads, higher storage limits for your photo albums, and the chance to surf Webshots with no ads. You also get personalized customer support as well as a yellow star next to your photos in the Community!
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- Can I try out the Webshots free service?
Yes. Webshots offers a free membership service too. You can download and install the Webshots Desktop without paying, but as a free member you will only get access to a limited number of daily downloads, no exclusive Gallery photos, no high-resolution downloads, surfing with ads, and a personal photo storage limit of 1,000 photos.
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- Why did I receive a message saying I had reached the limit of 1,000 photos?
Free members are limited to 1,000 photos. Webshots Premium members can store up to 5,000 photos. Get more information about upgrading your account. Nothing will happen to the photos you've already uploaded to Webshots.
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- How many photos can I download as a free member?
For Pro Shots, you can download five photos every 24 hours. Depending on the time that you downloaded your five images on the previous day, you may need to wait a full 24 hours before downloading again. Also, the five-photo limit applies for each member name, so if you are using your Webshots account on another computer or if someone else is using your member name to access Webshots, your account may have already reached the five-photo limit. For Community photos, you can download an unlimited amount every day.
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- What's wrong with my statistics email?
Our engineering team made some changes which have resulted in problems with the statistics email. We are working on these problems and hope to have them corrected as soon as possible.
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- Why am I missing albums or photos?
This is not affecting all members, but if you have noticed that some of the photos within your albums are missing, or a recently uploaded album is not showing up please do NOT try to edit your album, we’ll be able to bring back those photos and albums a lot sooner if members aren’t changing them at the same time. We’re actively working on this, so please be patience while we resolve this technical glitch. In order to retrieve the missing album(s) or photos would you mind providing us with the following information by clicking on the link below. Thanks in advance.http://www.webshots.com/r/support/missingphotosIf you would like updated information on our progress please visit our Blog. http://blog.webshots.com/
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- Can I mail you a photo to create a print or gift?
You can only create prints or gifts using the photos in your Webshots albums. If your photos are not yet in digital format, you can scan them and create digital photo files (jpeg format is recommended). Using the Webshots Desktop 2.5 software, you can upload the digital photo files to your account and create your photo gift(s).
Note: most gifts require a photo with a minimum resolution of 640x480 pixels.
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- Why was I was unable to download photos with the "Premium Only" symbol on it?
To download photos with the "Premium Only" symbol on them, you have to be a Webshots Premium member. Click here to easily upgrade your account to Premium. Or if you are a Premium member you need to log in to access this capability.
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- How do I get my Premium features to show up?
If you have both a free and a Premium account, please make sure that you are logged in to your Premium account. If you can't remember your member name (username) or password, please visit the lost password page.
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- What?s my username and/or password?
Please click log in and then click Forgot your member name or password, enter the email address associated with your account to have a list all your accounts be visible. Click the username and an email will be sent to you with a link to reset your password. Your account information will only be sent to the same email address that is listed in your Account page.
If necessary, you can sign up for another account.
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- What methods of payment do you accept?
Webshots accepts MasterCard, Visa, American Express and Discover as payment methods for a Premium membership. We can process your order only if you use one of these credit cards, or if you use a bankcard that has a Visa or MasterCard logo on it. If you do not have access to one of these cards, you can still enjoy the Webshots free membership.
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- How do I update my email address?
To update any of your Webshots account information, you must first be signed in. Once signed in, go to My Account, enter your new email address and click ""apply changes"" to save your changes.
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- What are the benefits of a Webshots Free Membership?
"Benefits of a free membership include:
* Download up to 5 regular-quality (800x600) Pro Shots photos
* Upload and share 1,000 photo and 100 videos, plus more storage for each month of membership
* Personal homepage
* Views and downloads stats on your three oldest albums
* Create public and private albums
* Comment on photos, albums and message boards
* Backup one album to your hard drive
* Purchase prints & gifts of your photos in the Webshots store"
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- How do I change my member name?
We do not have an option to change your member name at this time. If you would like to use a new member name, you can sign up for a new account.
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- How do I sign up for a Webshots Premium membership?
If you already have a Webshots free membership, make sure you're signed in to your account, then go to your My Account page. Click the ""Start your Premium membership"" link to sign up. If you don't have a Webshots free membership, go to the sign up page, complete the registration form, and click the ""join now"" button under the Premium section.
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- How do I sign into my Webshots Premium account?
When visiting the Webshots site, just click on the Sign in button on the top right of your screen to access your Premium Membership. When you sign up for an account with Webshots, a cookie is set in your browser. If you log out of your account, or you have your browser set to delete your cookies after a certain period of time, our site will require you to login again. Also, make sure that you have your browser set to accept ALL cookies.
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- Will I be subject to VAT tax?
Webshots' customers are not subjected to VAT tax.
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- Will Webshots automatically renew my Premium membership?
Yes, your account will be billed yearly until you cancel your subscription
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- How many photos can I upload with a Webshots Premium membership?
Webshots Premium members can initially upload 5,000 photos and 500 videos. Then, for each month of membership, Premium members can upload an additional 500 photos and 50 videos.
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- What methods of payment can I use to signup for a Premium Membership?
Webshots accepts MasterCard, Visa, American Express, and Discover. We can only process your order if you use one of these credit cards, or if you use a bankcard that has a Visa or MasterCard logo on it. If you do not have access to one of these cards, please continue to enjoy the Webshots Free service.
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- Should I be concerned about using my credit card on Webshots?
Your transactions are 100% secure. Webshots uses VeriSign, which encrypts all your information using the Secure Sockets Layer (SSL) protocol and protects against the loss, misuse, and alteration of any personal information we receive from you. SSL encryption technology encrypts your credit card number, name, address, and telephone number before transmitting over the Internet.
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- Do I have to upgrade the Webshots Desktop software in order to access my Premium benefits?
No additional software is necessary to begin enjoying Webshots Premium. Simply login with your Premium user name and start taking advantage of the added features.
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- How do I cancel my Webshots Premium membership?
Please contact customer service via email to cancel your Premium Membership.
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