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  1. What platforms are supported for the Webshots Desktop?
  2. How do I delete an image from my Webshots software?
  3. Does the Webshots screensaver have password protection?
  4. Can I change the location of where my photo collections are stored?
  5. How do I stop the Webshots software from opening when I download a photo?
  6. The downloaded pictures are automatically setting as my wallpaper. Can I change this?
  7. Why does the Webshots calendar show the wrong date?
  8. Why does my monitor go black after the screensaver has been running for a while?
  9. Every time I download a photo, it resets it as my wallpaper. How do I stop that?
  10. I can't find my registration codes. Can you send me my registration codes?
  11. How do I transfer Webshots from an old computer to a new one?
  12. Can I get the Webshots Desktop without Internet access?
  13. How do I customize my collections?
  14. How do I add my own pictures into my Webshots Desktop software?
  15. My wallpaper never changes although I have it set to change every hour. What's going on?
  16. How can I get rid of the flashing camera?
  17. The images look like they are downloading but they do not appear in my photo manager. Where are they?
  18. I tried to install a Webshots collection or update my software but it won't stop unzipping. What should I do?
  19. Every time I try to change the photo, I get this message: "A problem occurred processing"
  20. I get the error: An Unsupported Operation has occurred. What should I do?
  21. Where can I download the MyPhotos Assistant?
  22. What image format and resolution are recommended for the images I want to put in my screen saver?
  23. Can you explain each of the tabs for making a screen saver using Webshots Toolbox?
  24. How do I get the latest version of the Webshots Desktop software?
  25. How do I rearrange photos using the Webshots Desktop software in my Collections and My Photos?
  26. Why am I experiencing problems with the Webshots desktop software?
  27. How do I download the Webshots Desktop Application?
  28. How do I back up my image collections?
  29. How do I move my Webshots image collections to a new computer?
  30. How do I uninstall the Webshots Desktop Software?
  31. Can I share my Webshots collections with other users on my computer?
  32. Can I customize and combine my image collections?
  33. How do I add my own images to the Webshots Desktop software?
  34. How do I disable collections without deleting them?
  35. How do I set a photo as my wallpaper?
  36. Why can't I upload multiple photos?
  37. When I try to upload a photo, I get an error saying that I am not connected to the Internet. Why?
  38. How do I make my wallpaper change automatically?
  39. How do I turn the calendar on or off?
  40. How do I disable my screensaver and/or wallpaper?
  41. How do I stop my wallpaper from automatically cycling?
  42. How can I adjust the size of images on my desktop?
  43. My Webshots Desktop keeps trying to connect to the internet without my permission. How can I disable this?
  44. My images are showing up very grainy, pixelated and blurry. How can I fix this?
  45. Why aren't the photos I download going to my Webshots Desktop software?
  46. I deleted a photos but it is still my wallpaper. How do I delete it from my desktop?
  47. My computer has been freezing after the screensaver runs for a short time. What can I do to stop this?
  48. I am getting an error that I do not have any Collections. What should I do?
  49. I downloaded photos, and I can't find them? Where are they?
  50. When I download images from the Webshots site, in what Album do they get stored?
  51. My pictures don't look as sharp as they do on the Webshots website. Is there anything I can do?
  52. How do I upload multiple pictures at the same time to My Photos?
  53. How do I edit, crop or rotate My Photos Online with the Webshots Desktop software?
  54. How do I move photos to a new Collection or Album using the Webshots Desktop software?
  55. I keep getting an error page when I create a new album.
  56. Why am I having problems with Webshots?
  57. Why am I missing albums or photos?
  58. How can I move Webshots to another hard drive?
  59. Is there a way to back up my images on a disk?
  60. How do I disable Webshots so I can run my scan disk?
  61. Can you email me the Webshots software?
  62. I tried downloading the Webshots software and got a message that the
  63. I've downloaded the free Webshots software but don't know where it is.
  64. Can I use the photos on my own web page or print them out?
  65. How can I combine my collections?
  66. How can I manually change my wallpaper?
  67. How can I export my personal images from the Webshots Desktop software?
  68. How do I use Webshots as my wallpaper but not as my screen saver?
  69. Does the Webshots Desktop work with WebTV?
  70. Other Webshots users have a calendar feature. Where can I find this?
  71. I get the error: Microsoft Visual C++ Runtime Library - Program C:\windows\webshots.scr. What should I do?
  72. Webshots is only displaying a black screen with image titles. How can I fix this?
  73. I deleted a Collection. Why do I still see the images?
  74. Why does the Webshots calendar show the wrong date?
  75. I only see a little white box with a message that says, 'no images to display.'
  76. My screen saver only runs for a short time before the monitor goes black. Why won’t the screen saver stay on?
  77. I get the message: Collection deleted buffer full. Please compress your Webshots collections (select File and then Compress All). What should I do?
  78. I get the message: An unnamed file was not found. What should I do?
  79. What is the MyPhotos Assistant?
  80. How do I uninstall MyPhotos Assistant?
  81. What are the main differences between the Toolbox Basic and the Toolbox Professional?
  82. I'd like to create some screen savers to distribute on my personal web page. Can I use the Toolbox Personal for this?
  83. I downloaded the Webshots file and I get the error
  84. What are the system requirements for a screen saver created by the Toolbox?
  85. Does the Webshots Desktop software have any adware or spyware?
  86. Is there more information for IT Managers on the Webshots Desktop software?
  87. When I click on a link in the Webshots Desktop software it says ?Unable to open hyperlink.? Why am I getting this message?
  88. I tried to connect to Webshots but I keep getting "timed out." What does this message mean?
  89. Why do I see a .Net installation occur during the desktop installation?
  90. Will the Webshots Desktop and Toolbar run on a 64-bit computer?
  91. Is there a version of the Webshots Desktop Software for Macintosh?
  92. Why am I being asked to upgrade to a new version of the Webshots Desktop?
  93. Why do I need to register in order to download the Webshots Desktop?
  94. I'd like to uninstall the Webshots Toolbar, how do I do that?
  95. My login information is not being accepted by the Webshots Desktop. Why not, and what can I do?
  96. Why do I need to confirm my email address on Webshots?
  97. Why do I have a new search installed on my browser?
  98. Why should I download the Webshots Toolbar?
  99. Why has my default search been changed to Ask?
  100. Why can't I upgrade my Webshots Desktop Software?
  101. How do I back up my photos?


  1. What platforms are supported for the Webshots Desktop?

    2. The Webshots Desktop is supported for Windows 2000, XP and Vista.

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  2. How do I delete an image from my Webshots software?

    3. To delete a photo:

    Open your Webshots Desktop software.

    Select the photo you wish to delete and click the Delete button.

    Click Yes to delete the photo.

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  3. Does the Webshots screensaver have password protection?

    4. Webshots Desktop does not have password protection, but you may set up a password in your Windows system. To password protect your screen saver, please go to your Display Properties, by right clicking on your Windows desktop and selecting Properties, or by going to your Control Panel. From Display Properties, click on the Screen Saver tab. For Windows XP, select "On resume, display Welcome screen" or "On resume, password protect" and click OK. For Windows 2000, Me, and 98, select Password protected and click Apply, then OK.

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  4. Can I change the location of where my photo collections are stored?

    5. To change the location of the Webshots Data folder, open the Webshots Desktop software by double clicking the icon on the desktop.

    Click the Options button.

    Click the Advanced tab.

    Click the Move Photos button.

    Navigate to a new location and click the Select button.

    The Webshots Data folder will now be moved to the new location.

    Moving the Webshots Data location to a network/mapped drive or removable media is not supported.

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  5. How do I stop the Webshots software from opening when I download a photo?

    6. To stop the photo manager from opening each time you download a photo:

    Open your Webshots software.

    Click the Options button.

    Click the Internet tab.

    Uncheck the box next to Open in Photo Manager.

    Click OK to save your changes.

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  6. The downloaded pictures are automatically setting as my wallpaper. Can I change this?

    7. To disable the setting of new downloads as your wallpaper:


    Open your Webshots software

    Click the Options button.

    Click the Internet tab.

    Uncheck the box next to Set as current wallpaper.


    Back to top | Help Home

  7. Why does the Webshots calendar show the wrong date?

    8. The Webshots calendar will only update when Webshots is in your taskbar tray. To enable your tray:


    Open your Webshots software by double clicking the icon on your desktop.

    Click the Options button.

    On the General tab check the box next to "Show tray icon".

    Click OK to save your changes.


    It is possible that the Webshots calendar may get stuck from time to time. To update your calendar type Ctrl+Shift+w at the same time on your keyboard to refresh your wallpaper.

    Also, The Webshots calendar receives its information from your internal clock. To update your internal clock, double click on the time on the bottom right side of your computer. Update the date and click OK. Refresh your wallpaper in order for the Webshots calendar to update.

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  8. Why does my monitor go black after the screensaver has been running for a while?

    9. Within your Control Panel Display settings there is an option that shuts your monitor off after a period of non-use. To change this:


    Go to your Start menu.

    Select Settings.

    Click on Control Panel.

    Double click on Display.

    Click on the Screen Saver tab.

    At the bottom of this Window is a section on Energy Saving features. Click the Advanced or Power button.

    Change the setting for Turn Monitor off: to Never.

    Click OK.


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  9. Every time I download a photo, it resets it as my wallpaper. How do I stop that?

    10. Open the Preferences menu and deselect Image Handling. This will disable the automatic setting of downloaded images as your wallpaper.


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  10. I can't find my registration codes. Can you send me my registration codes?

    11. With the latest version of the Webshots Desktop software, you do not need to enter your registration codes.

    Download the free version of Webshots.

    To access additional photos, sign up for a FREE Webshots account.

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  11. How do I transfer Webshots from an old computer to a new one?

    12. The best way to move Webshots to your new computer is to save your "Webshots Data" folder to a disk. (This may require a Zip disk or CD burner, for the folder could contain many images). The "Webshots Data" folder is located in "My Documents" or "Documents." Once you have your new computer, copy the "Webshots Data" folder to "My Documents." When you install the Webshots software it will find the photo Collections and install them.

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  12. Can I get the Webshots Desktop without Internet access?

    13. You cannot download the Webshots Desktop unless you have Internet access, but once you have downloaded the software you can still use it without being connected to the Internet.

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  13. How do I customize my collections?

    14. To customize your collections:

    Open your Webshots software. Select the Wallpaper & Screensavers tab.

    Click on the Create Collection button.

    Complete the requested information.

    Click OK. That title should now appear on your list of collections.

    Click on the collection title that you would like to take the image from.

    Click on Edit Collection and then Move Files to Another Collection.

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  14. How do I add my own pictures into my Webshots Desktop software?

    15. To use personal jpg and bmp photos as your Wallpaper & Screensavers, open your Webshots software by double clicking the icon on your desktop.

    To add an individual photo:


    Click the My Computer tab.

    Use the navigator on the top left to find a photo you'd like to use as your Wallpaper.

    Select it so it is enlarged on the right and click Set Wallpaper.


    To add multiple photos:


    Click the My Computer tab.

    Click the Add to WP & SS button.

    Select the Collection you would like to add the photos to, or create a new Collection.

    Click Next.

    A new Window will popup, locate the photos you would like to add, select them (note: select multiple files by holding the ctrl key and clicking individual files or holding the shift key and selecting a range of files) and click Open.

    A new window will popup, you can arrange, add, remove, edit, title and caption your photos.

    Click Next and then Finish to transfer the photos.

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  15. My wallpaper never changes although I have it set to change every hour. What's going on?

    16. The Webshots tray application must be enabled.


    Open the Webshots Desktop software.

    Click on the Settings button.

    Click on the Tray tab.

    Check the box next to Place Webshots on my task bar tray.

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  16. How can I get rid of the flashing camera?

    17. To disable the flashing camera:


    Open your Webshots software.

    Click on the Settings button. 

    Click on the Downloads tab.

    Uncheck the option for Flash new photo reminder at.


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  17. The images look like they are downloading but they do not appear in my photo manager. Where are they?

    18. Make sure that you have a Webshots account and you are logged in.

    If you are logged in to your Webshots account, your Webshots Desktop software may be stuck in a loop. The easiest solution is to reboot your computer or end task on the multiple copies of Webshots that are running.

    To avoid this from happening again, wait a couple of minutes between downloading each image. This will allow each image to process correctly.

    You may need re-download the images for them to appear in your Webshots Desktop software.

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  18. I tried to install a Webshots collection or update my software but it won't stop unzipping. What should I do?

    19. You have overwritten your Webshots program file with a photo collection or a Webshots Desktop software update installation file.

    The solution is to reinstall the Webshots Desktop software.


    Open your Windows Explorer program.

    Click on your C: hard drive.

    Click on your Program Files folder.

    Click on your Webshots folder.

    Save your Collections folder to your desktop.

    Delete your Webshots folder.

    Download Webshots.

    Save the file to your desktop.

    Double click on the file to install Webshots.

    Follow the installation instructions.

    After the installation is complete, copy your old Collections into your new Collections folder.


    To prevent this problem in the future, be sure to save photo collections or update installation files to your desktop.

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  19. Every time I try to change the photo, I get this message: "A problem occurred processing"

    20. Your monitor is set at 16 colors.


    Right click on the Desktop.

    Select Properties.

    Click on the Settings tab.

    Change the Color to at least High Color (16 bit).

    Click OK.

    You may need to restart the computer so that the settings take place.

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  20. I get the error: An Unsupported Operation has occurred. What should I do?

    21. It sounds like you need to completely reinstall the Webshots software:

    1. Click Start > Settings > Control Panel and then double click ""Add or Remove Programs.""
    2. Select ""Webshots Desktop"" and click ""Remove"" (or ""Add/Remove"").
    3. A box will pop up asking ""Do you want to delete all downloaded Webshots photos?"" Click ""No.""
    4. Another box will pop up, click ""No"" again.
    5. Visit http://www.webshots.com/samplers/ and click the ""Download Now"" button.
    6. Webshots will find previously downloaded Collections and automatically add them during installation.

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  21. Where can I download the MyPhotos Assistant?

    22. MyPhotos Assistant is no longer available for download.

    Back to top | Help Home

  22. What image format and resolution are recommended for the images I want to put in my screen saver?

    23. The Webshots Toolbox is no longer for sale. The following information is for users who have already purchased the product.

    To get the best image quality, we recommend using .jpg image files. You need to experiment with the compression factor to see what works best for you. It is inevitable that there will be some loss of quality. For 640 x 480 images, .jpg images around 100k in size should look great.

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  23. Can you explain each of the tabs for making a screen saver using Webshots Toolbox?

    24. The Webshots Toolbox is no longer for sale. The following information is for users who have already purchased the product.

    Media
    Add your images by clicking on the Add button. You can remove and edit some image properties here.

    Settings
    Select certain properties for your screen saver.

    Branding
    Give your screen saver a name.

    Sound Effects
    Add sound effects to your screen saver.

    Assets
    A list of all the files used in your screen saver.

    Preview and Build
    Preview or build your screensaver. You have three choices:


    Just install screen saver on this computer. This will install the file on your computer.

    1.44MB Floppy Disks. It will place the install file on disk.

    Single File. This will create an install file on your computer as setup.exe on your desktop.


    After selecting, click on Create Screen Saver Installation. If you want to save a project to edit later, click on File, Save Project As... then give your project a name.

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  24. How do I get the latest version of the Webshots Desktop software?

    25. Please visit the Webshots Desktop page to download the latest version.

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  25. How do I rearrange photos using the Webshots Desktop software in my Collections and My Photos?

    26. If you would like to rearrange photos using the Webshots Desktop software with in a Collection or Album please follow the directions below:

    1. Double click on the Webshots Desktop icon.
    2. To rearrange your photos in your Collections, click on the Wallpaper & Screensaver tab.
    3. Go to the Collection where you would like to move the photos.
    4. Click on Edit Collection.
    5. Click on the Rearrange Photos within Collection.
    6. Next drag and drop the photos on where you would like for them to show and click on Save for the changes to take place.

    To rearrange photos on your online account click on the My Files Online tab.

    1. Go to the Album where you would like to move the photos.
    2. Click on Edit Album and Rearrange Files within Album.
    3. Next drag and drop the photos on where you would like for them to show and click on Save for the changes to take place.
    4. Your changes will show on your online account in My Photos once our servers have updated.

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  26. Why am I experiencing problems with the Webshots desktop software?

    27. First, check and see what version of the Webshots Desktop you have installed by clicking the "Help" button in the desktop application and then choosing "About Webshots Desktop" from the menu. The version that is listed on the website should be the version that you have on your computer.

    If you are still experiencing problems, please review our FAQs.

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  27. How do I download the Webshots Desktop Application?

    28. Please visit the
    Webshots Desktop Application page     and click the 'Download Now' button to begin the download and installation.

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  28. How do I back up my image collections?

    29. To back up your image collections:

    Double click My Documents.

    Save the Webshots Data folder onto the desired media.

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  29. How do I move my Webshots image collections to a new computer?

    30. The best way to move Webshots to your new computer is to save your Webshots Data folder to a disk. The Webshots Data folder is located in My Documents. Once you have your new computer, copy the Webshots Data folder to My Documents. When you install the Webshots software it will find the photo Collections and install them.

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  30. How do I uninstall the Webshots Desktop Software?

    31. Click on your Start menu.

    Select Settings.

    Click on Control Panel.

    Double click on Add/Remove Programs.

    Click on Webshots Desktop and then click on the Remove button.

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  31. Can I share my Webshots collections with other users on my computer?

    32. You cannot share Webshots collections with other users on your computer. Each user needs to download their own copy of an image and maintain their own collections.

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  32. Can I customize and combine my image collections?

    33. To create a new collection:

    Click the Create Collection button.

    Enter a Title, Description and Topic and click Okay.

    The new collection will be in your list of collections.


    To move a photo to a new Collection:

    Open your Webshots software

    On the Wallpaper & Screensaver tab, highlight All Topics.

    You'll see all your Collections to the right. Select the Collection you would like to move the photo from.

    Click the photo and drag it to the new Collection title (note: you can only move photos to Collections, not Topics). You can also select Edit Collection and then select Move Files to Another Collection.


    To delete an empty collection:

    Click the collection title.

    Click the Edit Collection button and then select Delete Collection

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  33. How do I add my own images to the Webshots Desktop software?

    34. To use personal jpg and bmp photos as your Wallpaper & Screensavers, open your Webshots software by double clicking the icon on your desktop.

    To add an individual photo:

    Click the My Computer tab.

    Use the navigator on the left to find a photo you'd like to use as your Wallpaper.

    Select it when it displays in the lower left and click on Add to WP & SS button. Follow the prompts.


    To add multiple photos:

    Click the My Computer tab.

    Click the Add to WP & SS button.

    Select the Collection you would like to add the photos to, or create a new Collection.

    Click Next.

    A new Window will popup, locate the photos you would like to add, select them (note: select multiple files by holding the Ctrl key and clicking individual files or holding the shift key and selecting a range of files) and click Open.

    A new window will popup, you can arrange, add, remove, edit, title and caption your photos.

    Click Next and then Finish to transfer the photos.

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  34. How do I disable collections without deleting them?

    35. To disable a Collection, open your Webshots software and uncheck the box under Active to the right of the collection title.

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  35. How do I set a photo as my wallpaper?

    36. To set a photo as your wallpaper, open your Webshots Desktop software, select the photo you'd like to use and click Set Wallpaper on the right.

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  36. Why can't I upload multiple photos?

    37. Images do not display correctly under step 2 when adding multiple photos under certain Windows 98/NT 4 installations. Try changing the filenames before uploading the photos.

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  37. When I try to upload a photo, I get an error saying that I am not connected to the Internet. Why?

    38. You may be behind a firewall, which is interfering with uploads to Webshots. Allowing traffic through the Webshots.com domain within your firewall settings should fix the error. Refer to the help file in your firewall software for instructions.

    If you continue to experience errors, please clear out the Webshots Desktop cache: Click the Options button —> Click the Advanced tab —> Click the Clear Cache button.

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  38. How do I make my wallpaper change automatically?

    39. To enable wallpaper cycling:

    Open the Webshots software by double clicking the Webshots Desktop icon on your desktop.

    Click the Options button.

    Under the Wallpaper tab use the drop down menu next to Automatically Cycle Wallpaper Every for selection of a time.


    Webshots must be in your tray for your wallpaper to automatically cycle. To enable your tray, open your Webshots software by double clicking the icon on your desktop.

    Click the Options button.

    On the General tab, check the box next to ""Show tray icon"".

    Click OK to save your changes.

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  39. How do I turn the calendar on or off?

    40. Open the Webshots software and click Options in the upper right corner.

    Select the Wallpaper tab.

    Click the box next to Display calendar on desktop wallpaper.

    Click OK to save your changes.

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  40. How do I disable my screensaver and/or wallpaper?

    41. To disable your Webshots screensaver, open your Webshots software by double clicking the icon on your desktop.

    Click the Options button.

    Click the Screensaver tab.

    Uncheck the box next to Use Webshots as screensaver.

    Click OK to save your changes.


    To disable your wallpaper:

    Click the Wallpaper tab.

    Uncheck the box next to Use Webshots Wallpaper on Desktop.

    Click OK to save your changes.

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  41. How do I stop my wallpaper from automatically cycling?

    42. To stop your wallpaper from cycling:

    Open the Webshots software.

    Click the Options button.

    Under the Wallpaper tab, use the drop down menu next to Automatically Cycle Wallpaper Every to select Never.

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  42. How can I adjust the size of images on my desktop?

    43. Open your Webshots software

    Click the Options button.

    Click the Wallpaper tab.

    Check/Uncheck the box next to Enlarge picture to best fit desktop.

    Since widescreen monitors are not standard, our software is unable to best fit these screens. While version 1 did offer a stretch feature, this distorted the original image so that feature has been disabled.

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  43. My Webshots Desktop keeps trying to connect to the internet without my permission. How can I disable this?

    44. The Webshots Desktop is setup for automatic updates of Favorite Member and Daily Photo data. To disable this function:

    Click Start and navigate to Settings >> Control Panel.

    Open Network and Dial-up Connections.

    On the Advanced menu, click Dial-up Preferences.

    On the Autodial tab, select the check box next to the location where you want to disable autodial, and then click OK.

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  44. My images are showing up very grainy, pixelated and blurry. How can I fix this?

    45. There are a few reasons photos would appear grainy, pixelated and blurry.First, be sure you are downloading photos properly. To download a photo, click it so it is slightly enlarged. If you are in the Daily or Gallery section click the High Quality or Regular button. If you are in the Community section, click the Download Photo button. Photos will automatically install to your Webshots software.If you are unable to download, be sure you have downloaded the Webshots Desktop. Visit our Software Download page to download the latest version of Webshots Desktop. Also, be sure you are signed up and logged in to your Webshots account.If you have the Webshots software, your Display Properties' Color settings may be too low.Right click on your desktop.Select Properties.Click on the Settings tab.The Colors settings may be set at 16 colors. Set it to at least High Color (16 bit). The higher you set the color, the better the pictures will display.If the images were downloaded from the Community section of Webshots, these images may not have the same quality as those from the Gallery or Daily area.

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  45. Why aren't the photos I download going to my Webshots Desktop software?

    46. To download a photo, click it so it is slightly enlarged. If you are in the Daily or Gallery section click the High Quality or Regular button. If you are in the Community section, click the Download Photo button. Photos will automatically install to your Webshots software.

    If you are unable to download, be sure you have installed the Webshots Desktop. Visit our Software Download page to get the latest version of Webshots Desktop. Also, be sure you are signed up and logged in to your Webshots account.

    Photos you download from Webshots are automatically installed to your Webshots software. If photos are not downloading correctly, try clicking the Click here if the photo does not download automatically link on the page that says Enjoy your new Photo! to start the download.

    When you click a photo to download, Webshots sends the photo to your computer. Once it's sent, it may be interrupted by Internet connection or other computer problems. Be sure the download has completed before choosing the next photo.

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  46. I deleted a photos but it is still my wallpaper. How do I delete it from my desktop?

    47. Select a new photo for your wallpaper. To change your wallpaper, open your Webshots software by double clicking the icon on your desktop.


    Select the photo you'd like to use on your desktop wallpaper.

    Click the Set Wallpaper button.


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  47. My computer has been freezing after the screensaver runs for a short time. What can I do to stop this?

    48. Try disabling your Webshots screensaver Effects.


    Open your Webshots software.

    Click the Options button.

    Click on the Screensaver tab.

    Uncheck the box next to Enable transition effects

    Click OK.


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  48. I am getting an error that I do not have any Collections. What should I do?

    49. First, open Webshots Desktop and verify you have at least one collection downloaded. If you have not downloaded any photos, visit Webshots and click a photo to download.

    If you have collections saved in Webshots Desktop:


    Open the Webshots Data folder which is, by default, located in My Documents.

    Delete the Collections.html file and the Playlist.txt.

    Restart the Webshots Desktop software.


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  49. I downloaded photos, and I can't find them? Where are they?

    50. Sounds like the association between Webshots and your web browser isn't functioning correctly. Open the Special menu and click Enable Browsers. This will reconfigure support for Webshots downloads in your browser.

    If you are using a web browser that we do not support, there is a work around. You can manually set the MIME type in your web browser to the following:

    MIME Type: application/x-webshots
    Suffixes: .wbz

    Be sure to select the Webshots Desktop application as the owner of this MIME type.

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  50. When I download images from the Webshots site, in what Album do they get stored?

    51. If the Album Creation preference is turned on, then new albums will be created for you automatically. If this preference is turned off, then the images will be downloaded into the album that is highlighted, or into the Incoming album if nothing is currently highlighted.

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  51. My pictures don't look as sharp as they do on the Webshots website. Is there anything I can do?

    52. Open the Preferences menu and select/deselect Image Resampling. This should improve the resolution on images set as wallpaper.

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  52. How do I upload multiple pictures at the same time to My Photos?

    53. Unfortunately, multiple uploads are only available under Windows at this time. We would like to expand this functionality for all users in the future, regardless of platform.


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  53. How do I edit, crop or rotate My Photos Online with the Webshots Desktop software?

    54. To edit your online photos using the Webshots Desktop software. Open the Webshots Desktop software and click on the My Photos Online tab and Sign in. Find the photo you want to make changes to and click on the Edit link. From there you will see the Crop and rotate buttons. You can crop, rotate, add a caption or change the album title of your photo, click Ok for the changes to take effect.

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  54. How do I move photos to a new Collection or Album using the Webshots Desktop software?

    55. To move a photo to a new Album,  open your Webshots software by double clicking the icon on your desktop.

         

    1. Click on the My Photos Online tab and Login.

    2. Select the Album where you would like to move the photo from.

    3. Click on the Edit Album button.

    4. Select Move Photos to Another Album.

    5. Check the photos you would like to move. If you want to move all of the photos click on the Select All link.

    6. At the bottom where it says Move to choose the Album where you would like to move the photos.

    7. When you are done click on Move Photos and the photos will move to your new Album. 
    To move a photo to a new Collection, open your Webshots software by double clicking the icon on your desktop. 

     

    1. Click on the Wallpaper & Screensaver tab and highlight All Topics.

    2. You’ll see all your Collections to the right. Select the Collection you would like to move the photo from. 

    3. Click on the Edit Collection button.

    4. Select Move Photos to Another Collection.

    5. Check the photos you would like to move. If you want to move all of the photos click on the Select All link.

    6. At the bottom where it says Move to choose the Collection where you would like to move the photos.

    7. When you are done click on Move Photos and the photos will move to your new Collection.

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  55. I keep getting an error page when I create a new album.

    56. During peak traffic times, some of our members have reported an error with the album page not being immediately available.

    Please be assured that your data is safe and has been added to the site. Currently the best solution is to refresh your browser window or try reloading the page. We apologize for the inconvenience.


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  56. Why am I having problems with Webshots?

    57. Thank you for contacting Webshots Customer Support.We are sorry to hear your experiencing problems.  We continue to work very hard to fix the problems that our customers are having on the site or with the software.  We know how important Webshots is to you. The architecture of a website that stores 300 million photos is extremely complicated. Our technical team works very hard to resolve all issue in a timely manner. Please visit  http://blog.webshots.com/  to find our more about what's going on with the site and to read up on any updates.  If your problem is not addressed in the blog please feel free to contact customer support. 

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  57. Why am I missing albums or photos?

    58. This is not affecting all members, but if you have noticed that some of the photos within your albums are missing, or a recently uploaded album is not showing up please do NOT try to edit your album, we?ll be able to bring back those photos and albums a lot sooner if members aren?t changing them at the same time. We?re actively working on this, so please be patience while we resolve this technical glitch. In order to retrieve the missing album(s) or photos would you mind providing us with the following information by clicking on the link below. Thanks in advance.http://www.webshots.com/r/support/missingphotosIf you would like updated information on our progress please visit our Blog. http://blog.webshots.com/

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  58. How can I move Webshots to another hard drive?



    59. Open your Windows Explorer.



    Copy your Webshots collections folder to your Desktop.



    Uninstall Webshots Desktop.



    Empty your Recycle Bin.



    Download a new sampler.



    Save the file to your desktop.



    Click on the exe file and install Webshots.



    During the installation of Webshots, change the directory to the hard drive with more available space. (Click the Browse button, change path.)



    After the installation, open the Collections folder that is located on your Desktop.



    Copy the contents of the Collections folder and Paste them inside the Collections folder that was created on the other hard drive.



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  59. Is there a way to back up my images on a disk?

    60. To save your Webshots collections, go into your Windows Explorer. Click on your main hard drive. Then on the Program Files folder. Next click on the Webshots folder. Save the folder called Collections.

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  60. How do I disable Webshots so I can run my scan disk?

    61. To disable Webshots:




    Open your Webshots software.

    Click on the Settings button

    Click on the Screen Saver tab.

    Uncheck the box next to Use Webshots As Screen Saver.

    Click on the Wallpaper tab

    Uncheck the box next to Use Webshots Wallpaper on Desktop.

    Click OK.


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  61. Can you email me the Webshots software?

    62. We cannot email files to individuals. If you are having trouble downloading, wait a few hours and try again.

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  62. I tried downloading the Webshots software and got a message that the

    63. Files can get corrupted during the downloading process. This does not mean that the Webshots software is dangerous to your PC. It simply means that the installation was unsuccessful. Try to download the software again.

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  63. I've downloaded the free Webshots software but don't know where it is.

    64. When downloading files from the Internet, it is important to remember where they are being saved. Try searching for the file. Go to your Start menu, choose Find and click on Files or Folders.

    If you can't find the file by searching, you will need to download Webshots again. We recommend that you save the file to your Desktop so that it is easy to find.

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  64. Can I use the photos on my own web page or print them out?

    65. You can't extract or print the Webshots images.

    They are all specially encoded to protect the copyright privileges of our professional photographers. Webshots images can only be used within the Webshots Desktop software.

    Webshots has purchased the rights to use these images within the Webshots program. We are not authorized to allow them to be used elsewhere. If you would like to use any of the images, you will need to contact the photographer or company. There is a link or name under most of the images on our website.


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  65. How can I combine my collections?

    66. To combine collections:

    Open your Webshots software.

    Click on the collection title containing the image you would like to move.

    Click on the image and drag it into the collection you would like it to be in. You can also select the Edit Collection button and then select Move Files to another Collection.

    Make sure that there is a check in the box next to the collections that you would like to run.

    Right click on the empty collection.

    Select Delete.

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  66. How can I manually change my wallpaper?

    67. Open the Webshots Desktop software. Double click on the photo thumbnail that you want as your wallpaper. The photo will automatically enlarge and install on your desktop.

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  67. How can I export my personal images from the Webshots Desktop software?

    68. You can only export your own images.Open your Webshots Desktop software.Click on the Collection title that contains the images you wish to export.Click on the Collections button.Choose Export Photos.Click Yes.Your personal images will be exported to Program Files\Webshots\Collections\Photos\ .Note: These directions are for Webshots 1.0 which is no longer supported.

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  68. How do I use Webshots as my wallpaper but not as my screen saver?

    69. To disable the screen saver function:


    Open the Webshots Desktop software.

    Click on the Settings button.

    Click on the Screen Saver tab.

    Uncheck the the box next to Use Webshots as Screensaver.

    Click OK.


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  69. Does the Webshots Desktop work with WebTV?

    70. Unfortunately, the Webshots Desktop is not available for WebTV users. However, you may still access the website using WebTV to use the online features.

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  70. Other Webshots users have a calendar feature. Where can I find this?


    71. Open your Webshots Desktop software.

    Click on the Settings button.

    Click on the Calendar tab.

    Check the box next to Display Calendar on Desktop Wallpaper.

    Click OK.


    If this tab is not available in the Settings menu, you may have an older version of Webshots on your computer. Download the newest version of Webshots.

    If you have the newest version of Webshots and the Calendar tab is still not available, change your monitor settings to at least High Color (16 bit) and the Calendar tab will appear.


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  71. I get the error: Microsoft Visual C++ Runtime Library - Program C:\windows\webshots.scr. What should I do?

    72. This error is often caused by a corrupted collection file in the software. To fix the problem, you will need to reinstall your Webshots Desktop software.

    1. Click Start > Settings > Control Panel and then double click ""Add or Remove Programs.""
    2. Select ""Webshots Desktop"" and click ""Remove"" (or ""Add/Remove"").
    3. A box will pop up asking ""Do you want to delete all downloaded Webshots photos?"", click ""No.""
    4. Another box will pop up, click ""No"" again.
    5. Visit http://www.webshots.com/samplers/ and click the ""Download Now"" button.
    6. Webshots will find previously downloaded Collections and automatically add them during installation.

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  72. Webshots is only displaying a black screen with image titles. How can I fix this?

    73. It appears that Windows is running low on resources/memory. Webshots doesn't appear to have any memory leaks. Chances are that you may be running applications that drain the system memory until Webshots is eventually unable to display pictures.

    We suggest that you reboot as required and if possible run the resource meter (Start/Programs/Accessories/System Tools/Resource Meter) and keep an eye on their resources to see what application(s) are causing memory leak problems.


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  73. I deleted a Collection. Why do I still see the images?

    74. You need to refresh your background. To do this, open your Webshots Desktop software and double click on an image from another collection.

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  74. Why does the Webshots calendar show the wrong date?

    75. The Webshots calendar will only update when Webshots is in your taskbar tray. To enable your tray:

    Open your Webshots software by double clicking the icon on your desktop.

    Click the Options button.

    On the General tab check the box next to ""Show tray icon"".

    Click OK to save your changes.

    It is possible that the Webshots calendar may get stuck from time to time. To update your calendar type Ctrl+Shift+w at the same time on your keyboard to refresh your wallpaper.

    Also, The Webshots calendar receives its information from your internal clock. To update your internal clock, double click on the time on the bottom right side of your computer. Update the date and click OK. Refresh your wallpaper in order for the Webshots calendar to update.

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  75. I only see a little white box with a message that says, 'no images to display.'

    76. Make sure you have at least one collection active. Each collection has its own corresponding checkbox at the center of the collections window under "active", to check this open your Webshots Desktop software and click the wallpaper and screen saver tab, you will see a white box with all of your collections. Make sure that there is a check in the box next to at least one collection. If you continue to have problems, check your settings to make sure that you are using Webshots as your screen saver and wallpaper.

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  76. My screen saver only runs for a short time before the monitor goes black. Why won’t the screen saver stay on?

    77. Within your Control Panel Display settings there is an option that shuts your monitor off after a period of non-use. To change this:


    Go to your Start menu.

    Select Settings.

    Click on Control Panel.

    Double click on Display.

    Click on the Screen Saver tab.

    At the bottom of this Window is a section on Energy Saving features. Click the Advanced button.

    Change the setting for Turn Monitor off: to Never.

    Click OK.


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  77. I get the message: Collection deleted buffer full. Please compress your Webshots collections (select File and then Compress All). What should I do?

    78. You?ll need to compress your Collection files:

    Open your Webshots software and click Collections

    Select Compress All?

    Click Yes to compress your Collection files

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  78. I get the message: An unnamed file was not found. What should I do?

    79. It sounds like your Collection files are read only. You'll need to change the file attributes:

    Open the Webshots Data folder. This is, by default, saved in My Documents. Open an album.

    Right click on a wbc file and then left click on properties.

    Uncheck the box next to read only and click OK.

    Repeat for each Collection file or album.

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  79. What is the MyPhotos Assistant?

    80. The MyPhotos Assistant was used to upload your personal images to Webshots. This software was introduced with an older version of the Webshots Desktop Software and is no longer supported.

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  80. How do I uninstall MyPhotos Assistant?

    81. Click on your Start menu.



    Select Settings.



    Click on Control Panel.



    Double click on Add/Remove Programs.



    Click on MyPhotos Assistant by Webshots.



    Click on the Change/Remove button.

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  81. What are the main differences between the Toolbox Basic and the Toolbox Professional?

    82. The Webshots Toolbox is no longer for sale. The following information is for users who have already purchased the product.



    The Webshots Toolbox has three levels of registration.

    Personal $19.99 which allows you to distribute to friends and family.

    Basic $89.99 which allows you to make custom screen savers for retail distribution.

    Professional $149.99 has the following features:


    Gives you the ability to remove our name and customize the text in the About Box. This is useful for hiding our name if you offer a service to clients.

    You can set an expiration period for screen savers.

    You can limit the number of images that can be viewed with an unregistered version of your screen saver.

    You can add an unlocking password for users to gain access to more photos or to make the screen saver functional again after it expires.

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  82. I'd like to create some screen savers to distribute on my personal web page. Can I use the Toolbox Personal for this?

    83. The Webshots Toolbox is no longer for sale. The following information is for users who have already purchased the product.



    In order to use the Toolbox Personal to distribute screen savers on your web page, you must meet these requirements:


    Your screen saver cannot be advertising a service or product.

    You cannot sell the screen saver for profit.

    You cannot be selling anything on the website (advertising, products, etc.).

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  83. I downloaded the Webshots file and I get the error

    84. The Webshots Toolbox is no longer for sale. The following information is for users who have already purchased the product.

    Webshots images are digitally encrypted to protect the copyright privileges of our professional photographers and cannot be used outside of the Webshots Desktop software.

    If you have a registered version of Toolbox, you must use your OWN photos. Webshots photos cannot be transferred into the Toolbox.

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  84. What are the system requirements for a screen saver created by the Toolbox?

    85. The Webshots Toolbox is no longer for sale. The following information is for users who have already purchased the product.

    Screen savers created with the Toolbox will only run on Windows 95, 98, ME, NT, 2000, and XP. We also recommend that the computers have at least 16 MB of RAM; 32 MB would be optimal. The processor should be at least a 486 or equivalent. Display Properties' Colors should be set to at least 256 colors, if not higher.

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  85. Does the Webshots Desktop software have any adware or spyware?

    86. The Webshots Desktop software does not contain spyware or adware of any kind.

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  86. Is there more information for IT Managers on the Webshots Desktop software?

    87. IT Managers: Webshots Desktop is Safe for PCs and Your NetworkTechnical FactsCPU Average Usage Statistics:? Webshots Desktop in System Tray (background) - virtually 0% CPU Usage, 3 MB Memory? Webshots Desktop in Full Screen (foreground) - virtually 0% CPU Usage, 12 MB MemoryFirewall Ports: Webshots Desktop makes http calls through Port 80Does the Webshots Desktop software contain spyware or adware?It does not install any tracking software on your system, or collect personal information about you and your browsing habits. Webshots software does not "spy" on other programs you run or web sites you visit. We also don't serve monitor usage or serve ads from the client software. The Webshots software does not come bundled with any third party software. How does Webshots affect your computers? Webshots places photos on the desktop using Windows wallpaper settings. Webshots is a standard screensaver and is activated by Windows when the computer is not in use.How does Webshots affect your network?Webshots only uses your network when your employee downloads an image from the Webshots website. Some users visit once a day; some once a month. There is also a negligible amount of bandwidth usage when our software checks for new photos once per day.How does Webshots affect your employees? Webshots users say that our photos bring color and imagination to their desktop. Some say it brings a feeling of peace. Others say it gives them energy while they work. Looking at Webshots photos is a nice break during a busy work day.Does Webshots automatically reset browser homepages?No, Webshots does not automatically reset browser homepages. Installation includes a checkbox that resets the user's browser to http://daily.webshots.com to make it easy for them to get new daily photos. During installation, users may deselect this checkbox if they wish to keep their existing browser homepage.Webshots Company InformationHeadquartered in San Francisco, Webshots provides consumers with a variety of ways to enjoy photos: on their computer desktops as wallpaper and screensavers, on their wireless phones, and in their own homes and offices as prints. Webshots also offers a number of ways for friends and family to share images with one another, such as eCards, online photo albums, and custom prints and gifts. Webshots Desktop, a free photo management application, combines wallpaper and screensaver functionality with tools for managing and sharing photos. The application offers slideshows, one-click photo uploads from digital cameras to online photo albums, and a feature that allows users to track and view the photo albums of their friends and family. Over 100 million copies of the Webshots Desktop client have been downloaded to user PCs, decorating computers worldwide with stunning photos.

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  87. When I click on a link in the Webshots Desktop software it says ?Unable to open hyperlink.? Why am I getting this message?

    88. We recommend using Internet Explorer as your default browser for the best compatibility with Webshots. To set it as default:


    Open Internet Explorer.

    Click the Tools menu followed by Internet Options.

    Under the Programs tab, put a check next to Internet Explorer should check to see whether it is the default.

    Click OK.

    Close Internet Explorer and re-open it.

    When a message pops up asking if you'd like to set Internet Explorer as your default browser, choose OK.



    All links within the Webshots Desktop software should now work correctly.

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  88. I tried to connect to Webshots but I keep getting "timed out." What does this message mean?

    89. The Internet can become very crowded at times. Try again in a few hours. Most likely it is a temporary problem that will clear up.

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  89. Why do I see a .Net installation occur during the desktop installation?

    90. In an effort to offer advanced features and improved stability, we have built the product on a more stable and widely used foundation that requires the user to have Microsoft .Net 2.0 or greater installed on their machine. During the install if we detect a user does not have this software bundle we install it along with the desktop to ensure the optimum user experience of our applications. For more information on Microsoft?s .Net platform, please visit http://www.microsoft.com/net/

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  90. Will the Webshots Desktop and Toolbar run on a 64-bit computer?

    91. No, currently the Webshots Desktop and Toolbar are compatible with only 32-bit systems.

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  91. Is there a version of the Webshots Desktop Software for Macintosh?

    92. No, we no longer support a Macintosh version of Webshots Desktop.

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  92. Why am I being asked to upgrade to a new version of the Webshots Desktop?

    93. We want you to get the most out of your Webshots membership. By upgrading, you'll have instant access to all of our newest content, be able to upload right from your desktop, and receive updates of new photos from your friends and bookmarked members!

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  93. Why do I need to register in order to download the Webshots Desktop?

    94. Registration is required so that you can easily manage all of your images. By providing a few details, including a unique member name, the Webshots Desktop can help you organize all the images you?ve uploaded and downloaded as well as keep track of your favorite Webshots content.

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  94. I'd like to uninstall the Webshots Toolbar, how do I do that?

    95. You can uninstall the Toolbar by following these steps:

    1. From your Start button on your PC, select "Control Panel."
    2. Select the "Add or Remove Programs" icon.
    3. After your Programs list has populated, you'll want to select the "Webshots Toolbar" and click "Remove."
    4. Follow the prompts in the Uninstall Wizard.

    The Toolbar should now be removed from your system.

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  95. My login information is not being accepted by the Webshots Desktop. Why not, and what can I do?

    96. Your login is not being accepted because your email is not yet confirmed in the Webshots system. You need to confirm your email address by clicking on the link that was sent to you when you first signed up for Webshots. If you don't have the email, sign in to Webshots with your member name and password. You'll then be directed to a page that will give you the option of having the confirmation email sent to you again. Once you receive the email, simply click on the link to confirm your email address.

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  96. Why do I need to confirm my email address on Webshots?

    97. When you initially sign up for an account with Webshots, we require that you
    confirm your email address before you can be a part of the Webshots community.
    This is a step towards halting potential Spam accounts, and it also helps
    members who may have misspelled their email address upon signing up to correct
    that mistake. Once you receive the confirmation email at the email address you
    provided, simply click on the link in the email to confirm the validity of your
    email address. When this is completed, you can begin enjoying Webshots at your
    leisure!

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  97. Why do I have a new search installed on my browser?

    98. Upon downloading the Webshots Desktop Software, you opted into installing the Webshots Toolbar. The Webshots Toolbar is powered by Ask.com, a powerful search engine that pulls the latest information directly from some of the top search providers.

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  98. Why should I download the Webshots Toolbar?

    99. The Webshots Toolbar is a value added feature that helps you search quickly for your favorite Webshots content from anywhere on the Web! Powered by Ask, a great search engine that pulls the latest search information from top search providers, the Webshots Toolbar is offered as an optional download with the Software installation.

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  99. Why has my default search been changed to Ask?

    100. The Webshots Toolbar is powered by Ask, a powerful search engine that pulls all of the latest search information from the top industry providers. If you agree to the installation of the Toolbar, we provide you with a feature called Search Protection. This protects your default search from being changed without your knowledge, enabling you to search seamlessly through your favorite content each time.

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  100. Why can't I upgrade my Webshots Desktop Software?

    101. You'll want to check the following to ensure that you're ready to upgrade your Software:

    - You are the administrator or have administrative privileges for your computer

    - Your antivirus programs accepts the installer

    - Your firewall does not block the installer

    - You have your Webshots user name and password handy as you will need to sign in to personalize the application


    The Webshots Desktop is currently supported under Windows 2000, XP and Vista.

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  101. How do I back up my photos?

    102. If you haven't already, please upgrade to the latest version of the Webshots Desktop client.

    To backup your photo albums, open the Webshots Desktop software:


    Click the My Photos Online tab.

    Click the "Back up your files" link (bottom, right).

    Click the Start button.

    Select a location on your computer to save the images and click Select.


    That's it! Your photos will be saved to the location you selected.

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