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  1. How much is shipping?
  2. How do I delete an album?
  3. There is an unwanted entry in my guestbook. Can I delete it?
  4. Why isn't my new or recently edited album visible in the Community?
  5. How can I link images from Webshots to other websites?
  6. Is there any charge to upload my photos to Webshots?
  7. How do I rearrange photos using the Webshots Desktop software?
  8. I keep getting an error page when I create a new album.
  9. What file formats are accepted for uploading video?
  10. What are the video size and length limits?
  11. How do I upload a video to Webshots?
  12. What types of videos can I upload?
  13. How do I delete a photo from one of my albums?
  14. How do I report a copyright violation or inappropriate video?
  15. How do I download an entire page of photos?
  16. How do I view a Photo eCard I have sent?
  17. How do I send photos I have uploaded as a Photo eCards?
  18. How long are Photo cards available to be picked up?
  19. Will I be notified when my Photo eCard is received?
  20. I sent a Photo eCard but my friend never received it. Why?
  21. Is there a way to unsend a Photo eCard that has been sent?
  22. Can I send the same Photo eCard to multiple email addresses?
  23. How do I delete a Photo eCard from My eCards?
  24. What is the Webshots Community?
  25. What types of images can I post to the Webshots Community?
  26. What type of images should not be posted in the Webshots Community?
  27. Can you tell me which photos in my album have the most views and downloads and who has viewed and downloaded them?
  28. Why does it take one business day to show my Guestbook entry?
  29. How do I download an image from the Community?
  30. Why can't I download an entire album from the Community?
  31. How does the My Favorite Members feature work?
  32. How many favorite members can I add to my Webshots community page?
  33. Why are my photos being deleted?
  34. How do I send a Photo eCard using a Community image?
  35. What is the adult content policy on Webshots Community?
  36. How do I tell my friends and family about my albums?
  37. How do I create an album?
  38. How do I report a copyright infringement?
  39. Does Webshots monitor the Community and delete any copyright infringing postings?
  40. How do I create a photo album?
  41. How do I upload photos to an album?
  42. How do I edit my album properties?
  43. How do I make my album private?
  44. What type of images can I post to My Photos online?
  45. I've uploaded photos to my album. How do I tell family and friends about it?
  46. How are my views and download statistics calculated?
  47. I've been trying to upload my pictures but it takes a long time or times out. Why is this happening?
  48. My photos are not included in Search or the Community Directories. Why is this and how can people find them?
  49. Why did I receive a message saying I had reached the limit of 1,000 photos?
  50. Is there a limit to how many photos I can upload from my camera phone?
  51. Where do my camera photos go when I upload them?
  52. Are there any shortcuts to uploading my photos?
  53. My Inbox is getting really full of photos from my camera, what should I do?
  54. How can I share my camera phone pictures on Webshots with my friends and family?
  55. What does Webshots do to prevent copyright infringement in the Webshots Community?
  56. How do I submit a photo?
  57. What mobile memberships do you offer?
  58. How do I move photos to a new Album using the Webshots Desktop software ?
  59. What happened to the Daily photos?
  60. Why can't I download Community photos?
  61. Why won't my photos online stay in the rearranged order?
  62. Why am I having problems with Webshots?
  63. Why am I missing albums or photos?
  64. Can I use the Webshots images for anything else?
  65. Can I use the photos on my own web page or print them out?
  66. I'm having problems downloading photos. Can you help me?
  67. When I click to download a photo, I'm asked to login. When I login, I'm asked to login again. Why am I stuck in this login loop?
  68. I can download an image but how come I can't view it?
  69. When I click to download a photo, I am asked where I want to save it, or it opens in a program other than Webshots. How do I get photos to download to Webshots?
  70. When I click on a photo to download, nothing happens and/or I get an error message that says, "error on page" or "JavaScript error." What should I do?
  71. When I click on a link in the Webshots Desktop software it says “Unable to open hyperlink.” Why am I getting this message?
  72. I'm receiving a message that says I've reached my 5 photo download limit, but I haven't downloaded 5 photos. What's wrong?
  73. Why is my download taking so long?
  74. How do I download images to the Webshots software?
  75. I tried to connect to Webshots but I keep getting "timed out." What does this message mean?
  76. How do I make Webshots my homepage?
  77. How can I get the daily Pro Shots photos that I missed?
  78. I'm looking for a picture that used to be on Webshots but now I can't find it. Can you help me find it?
  79. Why can't I post a comment on the Pro Shots Message Boards?
  80. The Daily Pro Shots photos are the same as yesterday. Don't you release four new ones every day?
  81. How do I send a Photo eCard?
  82. How do I pick up my Photo eCard?
  83. How do I download an image I received as a Photo eCard?
  84. Why can’t I hear sound on my Photo eCard?
  85. How do I delete a tag?
  86. Where can I learn more about tags?
  87. Where may I review my stats?
  88. How does the bookmark member feature work?
  89. How many members can I bookmark?
  90. What are tags?
  91. Are tags different than keywords?
  92. What's the difference between a caption and a tag?
  93. Why should I tag?
  94. How do I start tagging?
  95. How can I see all the items tagged with a certain tag?
  96. Can I look at other members’ tags?
  97. Why am I having problems accessing the Webshots site and/or uploading photos?
  98. I installed Webshots and now it's my starting page. How do I change it back?


  1. How much is shipping?

    2. Shipping rates are dependent upon the total price of your order along with shipping location. We also offer rush shipping at an extra charge. Once you have items added to your cart, just click on Estimate shipping costs. Shipping options and rates will be calculated and displayed in a separate window.


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  2. How do I delete an album?

    3. To delete an online album:
    1. Log in to Webshots with your member name and password.
    2. Click the ""My Shots"" tab.
    3. Find the album you want to delete.
    4. Click the X to the right of the album
    5. Click ""OK"" to confirm the deletion.

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  3. There is an unwanted entry in my guestbook. Can I delete it?



    4. Go to My Photos.



    Click the My Guestbook link.



    Click the View or Edit Guestbook for this Album link.



    Click the Delete This Entry link.



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  4. Why isn't my new or recently edited album visible in the Community?

    5. All photos uploaded to Webshots are reviewed by an internal panel of editors to make sure they meet our Terms of Use. Once they are approved, they will show up in the community search results. This excludes private albums, which are not included in search results. When you add an image to an existing album, it is pulled from the main directory and put through the photo approval process. On average, the approval process can take up to 24 hours. This time can increase on the weekends and holidays. You can always access your albums by clicking the My Photos tab.

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  5. How can I link images from Webshots to other websites?

    6. You can display any publicly available photo from the Webshots community on other websites and blogs. You can use the codes listed in the ""link to this"" section on any photo page, or you can click on the ""share on..."" icon to add the photo to Facebook, blogs and other social networking sites.

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  6. Is there any charge to upload my photos to Webshots?

    7. No. Our camera phone uploads service is 100% free of charge. However, some mobile phone companies will charge you to use their photo sharing service/picture messages. Check with your service provider about activating service with them and find out what it costs.

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  7. How do I rearrange photos using the Webshots Desktop software?

    8. To rearrange photos in your Album, open your Webshots software by double clicking the icon on your desktop.
    1. Click on the My Photos Online tab and Login.

    2. Go to the Album where you would like to move the photos.

    3. Click on Edit Album.

    4. Click on the Rearrange Photos within Album.

    5. Next drag and drop the photos on where you would like for them to show and click on Save for the changes to take place.

    6. Your changes will show on your online account in My Photos once our servers have updated.

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  8. I keep getting an error page when I create a new album.

    9. During peak traffic times, some of our members have reported an error with the album page not being immediately available.

    Please be assured that your data is safe and has been added to the site. Currently the best solution is to refresh your browser window or try reloading the page. We apologize for the inconvenience.


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  9. What file formats are accepted for uploading video?

    10. Video formats Accepted: ASF, AVI, FLV, MOV, MPG, MPEG , MP4, QT, RM, WFV, 3GP.

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  10. What are the video size and length limits?

    11. Free members can upload 100 videos + 10 more each month. Premium members enjoy 500 videos+ 50 more each month

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  11. How do I upload a video to Webshots?

    12. Uploading video(s) to Webshots is as simple as uploading photos. To add videos to your Community albums, go to the homepage and then click on ""Upload More"" (be sure to login). 1. Click the upload tab. 2. select the video(s). 3. Select the album title that you'd like to add videos to or create a new album. 4. Select the Category and Subcategory that applies 5. Click ?Start upload? 6. Next you can add a title and captions to your video and save all changes.7. Now you click ?View Album?.

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  12. What types of videos can I upload?

    13. You can upload videos you have taken. You can only post the work of other people if you have obtained permission to do so from the copyright owners, which are usually the people who created the videos. Please see our Terms and Conditions of Use for more information. Pornographic material of any kind will be deleted.

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  13. How do I delete a photo from one of my albums?

    14. To delete a picture from your album, first go to Webshots and sign in.

    1. Click the "My shots" tab.

    2. Click the album title that contains the image you want to delete.

    3. Click the "X" in the lower-right-hand corner of image.

    4. Click "OK" to confirm the deletion.

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  14. How do I report a copyright violation or inappropriate video?

    15. For information on reporting a copyright infringement, please visit our copywrite page

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  15. How do I download an entire page of photos?

    16. Only Webshots Premium members may download entire pages of Pro Shots photos. Images located in the Today's New Daily Pro Shots as well as all the photos in the Community have to be downloaded one at a time.

    To download an entire page of photos:
    1. Go to the Pro Shots section.

    2. Choose a page of photos you would like to download.

    3. Next to the "Download this page of photos" link, click on Regular, High Quality or Wide Screen. The High Quality downloads are the highest resolution available.

    The page of photos will automatically download to your Webshots Desktop software.

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  16. How do I view a Photo eCard I have sent?

    17. To view cards sent in the past 30 days, click on the my shots tab in the header and then the "account" tab. Next, click cards from the left side navigation.

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  17. How do I send photos I have uploaded as a Photo eCards?

    18. To send a photo you have uploaded as a Photo eCard:1. Go to My Photos.2. Go to the Album where your photo is located.3. Select the photo you would like to send.4. Click the Share photo tab.5. Personalize your Photo eCard and click Send!

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  18. How long are Photo cards available to be picked up?

    19. Once a Photo eCard is sent, the recipient has 30 days to pick it up. After 30 days, the Photo eCard will be removed from our servers and will no longer be available.

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  19. Will I be notified when my Photo eCard is received?

    20. You will receive confirmation when your Photo eCard has been picked up. If you have a Webshots account, you can check the status of your Photo eCards by visiting "my shots > account > cards."

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  20. I sent a Photo eCard but my friend never received it. Why?

    21. There are a couple reasons Photo eCard are not received. The most common is an invalid email address. Check your sent eCards to verify the recipient?s email address is correct. In some email applications, the Photo eCard notifications are placed in the ?Junk? or ?Bulk? folders where they may be deleted by the recipient or an automated function.

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  21. Is there a way to unsend a Photo eCard that has been sent?

    22. You can delete or edit Photo eCard scheduled to be sent on a future date. Go to the "my shots" tab in the header and then select the account tab. Next, click on "cards" from the right navigation. Locate the Photo eCard you would like to edit or delete. Click the Edit link to make changes to your Photo eCard. Click the Delete link to unsend your Photo eCard. Once a Photo Message/eCard has been sent, there is no way to delete it, even if it hasn't been picked up.

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  22. Can I send the same Photo eCard to multiple email addresses?

    23. To send the same Photo eCard to multiple recipients, separate the email addresses with a semicolon (;) and a new line.

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  23. How do I delete a Photo eCard from My eCards?

    24. Photo eCard are automatically deleted after 30 days. To prevent others from viewing Photo eCard you have sent, Sign out of your Webshots account (click the Sign in link towards the top of any page) before sending a Photo eCard.

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  24. What is the Webshots Community?

    25. The Webshots Community is a place for members to upload and share their personal photos and videos; search for, browse and download images; leave comments on photos and albums and make new friends; and participate in the fun photo activities and get information on the blog.

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  25. What types of images can I post to the Webshots Community?

    26. You can post photographs you have taken or other images you have created. You can only post the work of other people if you have obtained permission to do so from the copyright owners, which are usually the people who created the images. Webshots does not permit the online storage or sharing of photos containing pornographic material, and will delete images or albums containing this material or any material violating the Webshots Terms of Use. This policy applies to both public and private albums.

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  26. What type of images should not be posted in the Webshots Community?

    27. Generally images obtained from books, magazines, calendars or other websites should not be posted to the Webshots Community without the permission of the publisher or website owner. Webshots does not permit the online storage or sharing of photos containing pornographic material, and will delete images or albums containing this material or any material violating the Webshots Terms of Use.

    Specific examples of images removed for adult content include, but are not limited to:

    Nudity

    Women in sheer or wet tops

    Women or men wearing thongs (g-strings)

    Photos that concentrate on the genital area

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  27. Can you tell me which photos in my album have the most views and downloads and who has viewed and downloaded them?

    28. No, we only track statistics for entire albums. We do not keep track of individual photos or who has viewed them.

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  28. Why does it take one business day to show my Guestbook entry?

    29. To keep the Guestbook fun for everyone, new submissions will take up to one business day to be approved and displayed on Webshots.

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  29. How do I download an image from the Community?

    30. Click on the Download  button located on the right side of  the image.

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  30. Why can't I download an entire album from the Community?

    31. Unfortunately, this feature is not available for the Community section.

    The Community section is comprised of images that are uploaded by our members. The member has editing control and they can add or remove an image at anytime. This makes it too hard for us to make Community albums available as multiple image downloads as the content of the albums is always changing.

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  31. How does the My Favorite Members feature work?

    32. My Favorite Members (located on the people tab in account) allows Webshots members to grow their own photo community. Members can create a list of Webshots members and keep track of all their photos within their Member Account. Browse the Webshots Community to find people you know, or photos you want to keep track of. Once inside an album, click the username, this will take you the persons community page. Click on the "bookmark member" tab.

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  32. How many favorite members can I add to my Webshots community page?

    33. All Webshots members (free and paid) can add up to 250 favorite members as well as 250 friends.  Please note that if you have a member added as your "friend" you can't add them to your "favorites". 

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  33. Why are my photos being deleted?

    34. Please refer to the Webshots Website and Photo Account Terms and Conditions of Use.

    If Webshots becomes aware of the presence of copyright infringing material on its server or through notification by a third party who alerts Webshots of the specific location of the materials, Webshots reserves the right to delete all files and disable the member without any warning. This same policy applies to the uploading of images deemed pornographic in nature.

    Webshots reserves the right to delete pictures from accounts that have been dormant for more than 6 months.

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  34. How do I send a Photo eCard using a Community image?

    35. To send a Photo eCard using a picture in the Webshots Community:Locate the image in the Community section.Click the  Share photo button to the right of the imageComplete the form and click Send (or Preview to preview before sending).Note: To add multiple recipients, separate email addresses with commas or new lines.

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  35. What is the adult content policy on Webshots Community?

    36. Webshots does not permit the online storage or sharing of photos containing pornographic material, and will delete images or albums containing this material or any material violating the Webshots Terms of Use. This policy applies to both public and private albums. We hope this policy will provide the majority of our users and their children with a family-friendly place for sharing and finding beautiful photographs.

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  36. How do I tell my friends and family about my albums?

    37. To invite friends to your album or your entire albums page (excluding private albums), first visit Webshots.com and sign in.

    To send an invite from a single album.
    1. Click the My Shots tab
    2..Choose the album
    3. Click on "email album" from the right hand side of the page
    4. Complete the email information.
    5. Click Send

    To send an Invite to view your entire albums page (excluding private albums).
    1. Click the My Shots tab
    2. Click on "email this page" from the right hand side of the page

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  37. How do I create an album?

    38. When logged in with your member name, use the following steps to create an album from Webshots:

    1. Click the Upload tab on the navigation bar.
    2. Select the files that you want to upload.
    3. In the "Create New Album" field, type the name of your album and choose the radial button to make it Public or Private.
    4. Select a Category that best describes the content of your upload.
    5. Click the upload button to create the album.

    If you're using the simple web upload tool, use the following steps to create an album:

    1. Click the Upload tab on the navigation bar.
    2. Choose Web upload under the header "Other ways to upload".
    3. Click the radial button for "create a new album" and enter an album title.
    4. Click the radial button for either a public or private album.
    5. Choose a topic that best describes the content of your upload.
    6. Add an optional album description and tags.
    7. Click on the "browse" button to select the files you want to upload.
    8. Click the start upload button to create the album.

    The simple web upload tool lets you choose up to 20 individual files to upload at one time. This tool is designed for members who want to upload a few images to an album at a time.

    If you're uploading from the Webshots Desktop, use the following steps to create an album:
    1. Click on the My Files Online tab and enter your username and password to log in.
    2. Click on the "Add Files Online" button.
    3. Click on the "Create New Album" button.
    4. Choose a topic that best describes the content of your upload.
    5. Add an album Title, Description, and Tags.
    6. Click the radial button for either a public or private album.
    7. Click OK.
    8. Click on your newly created album and then click next.
    9. Select the files that you want to upload and then click upload.
    10. To see your photos online in your Webshots account, click the "View Files Online" button.

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  38. How do I report a copyright infringement?

    39. For information on reporting a copyright infringement, go to our Report Copyright Violations page.

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  39. Does Webshots monitor the Community and delete any copyright infringing postings?

    40. Unfortunately, we do not have the resources to review all Community images for possible copyright infringements — approximately 100,000 new images are uploaded to the Community each day. Also, in most cases, it is not possible to know whether an image was uploaded without the permission of the copyright owner. However, we promptly remove postings that are reported to us by copyright owners as infringements of their rights.

    For additional information about reporting infringing postings, visit our Report Community Copyright Violations page.

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  40. How do I create a photo album?

    41. When logged in with your member name, use the following steps to create an album: We now have two options for creating an album on the site. Faster upload tool: 1. Choose the Upload tab on the home page. 2. Choose Faster upload 3. Click the radio button ( Create a new album) 4. Title your album, choose your sharing preference, Keywords/Tags, Topic, album description and finally faster upload or better quality 5. Click choose file to find the images on your hard drive 6. Click Start upload Remember on the site there is an upload limit of 50 images. Simple web upload tool: 1. Choose the Upload tab on the home page 2. Choose simple web upload 3. Click the radio button (Create a new album) 4. Title your album, choose your sharing preference, Keywords/Tags, Topic, album description and finally faster upload or better quality 5. Click browse to find the image on your hard drive 6. Click Start upload Using the Simple web upload tool you can choose up to 20 individual files to upload at one time. This tool is designed for members who want to upload a few images to an album at a time. Using the Simple web upload tool you can choose up to 20 individual files to upload at one time. This tool is designed for members who want to upload a few images to an album at a time. 

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  41. How do I upload photos to an album?

    42. When logged in with your member name, use the following steps to upload to an existing album:

    1. Click the Upload tab on the navigation bar.
    2. Select the files that you want to upload.
    3. Select the radial button for "Add to existing," then choose the album from the drop down menu that you want to add to.
    4. Click the upload button.

    If you're using the simple web upload tool, use the following steps to create an album:

    1. Click the Upload tab on the navigation bar.
    2. Choose Web upload under the header "Other ways to upload".
    3. Click the radial button for "place in existing album," then choose the album from the drop down menu that you want to add to.
    4. Click on the "browse" button to select the files you want to upload.
    5. Click the start upload button to create the album.

    The simple web upload tool lets you choose up to 20 individual files to upload at one time. This tool is designed for members who want to upload a few images to an album at a time.

    If you're uploading from the Webshots Desktop, use the following steps to create an album:
    1. Click on the My Files Online tab and enter your username and password to log in.
    2. Click on the "Add Files Online" button.
    3. Click on the album that you want to add photos to and then click next.
    9. Select the files that you want to upload and then click upload.
    10. To see your photos online in your Webshots account, click the "View Files Online" button.

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  42. How do I edit my album properties?

    43. To edit your album properties when logged in to Webshots:

    1. Click the ""My Shots"" tab, then choose Album.
    2. Click the title of the album you want to edit.
    3. Click on Properties to right of the display of your photos. You can edit your album's Topic, Title, Description, Keywords for Search and whether or not it's public or private.
    4. Click ""Continue"" to save your changes.

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  43. How do I make my album private?

    44. To make your album private when logged in to Webshots:

    1. Click the ""My Shots"" tab, then choose Album.
    2. Click the title of the album you want to make private.
    3. Click on Properties to right of the display of your photos. Click the radial button for private under ""Media Sharing Preference""
    4. Click ""Continue"" to save your changes.

    If you are concerned that your photos are being viewed without your authorization, you can delete your photos and upload them again into a new private album. This will give your images a new private URL.

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  44. What type of images can I post to My Photos online?

    45. You can post photographs you have taken or other images you have created. You can only post the work of other people if you have obtained permission to do so from the copyright owners, which are usually the people who created the images. Please see our Terms and Conditions of Use for more information. Pornographic material of any kind will be deleted.

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  45. I've uploaded photos to my album. How do I tell family and friends about it?

    46. Go to My Shots and Albums and then click "email this page." Enter in your recipients? email address(es) and then click send!

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  46. How are my views and download statistics calculated?

    47. Each time the album or photos within an album is selected in the Webshots Community, it counts as a single view for that album. Views are compiled by album and not on a per-photo basis. When an image is downloaded into the Webshots Desktop software, it is tallied as a download. (Please note: statistics are not counted for private albums.) Viewing your own images from within My Photos will not contribute to the total views for the album. It does not count as a view. However, a download of an image from within My Photos will count towards the download total for the album. Views/Day is the number of times an album has been viewed divided by the total number of days the album has been in existence. For example, if an album was created 10 days ago and it didn't get any views for 9 days but then got 100 views on the 10th day, the Views/Day would be 10.

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  47. I've been trying to upload my pictures but it takes a long time or times out. Why is this happening?

    48. There are two reasons why this could be happening.


    The image you are trying to upload is very large. Try converting your files to .jpg format (which are dramatically smaller than uncompressed .bmp or .tiff files) before uploading.

    You're uploading images during a busy or "peak" time on the Internet. Because of this, it may take a long time to upload or the server may time out. Try uploading the images at another time.


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  48. My photos are not included in Search or the Community Directories. Why is this and how can people find them?

    49. Our Community server is designed to reload information on a schedule. If you add or make changes to an album, expect it to be visible in the main directory and search engine within 2 weeks. This excludes private albums, which are not included in the main directory. When you add an image to an album, it is pulled from the main directory and put through the photo approval process. On average, the approval process can take up to 24 hours. This time can increase on the weekends and holidays. You can always access your albums by clicking the My Photos tab or by going directly to your Community page. To access your Community page, visit the Daily page and click the Communitytab. Enter your membername under Find a Member and click Go.

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  49. Why did I receive a message saying I had reached the limit of 1,000 photos?

    50. Free members are limited to 1,000 photos. Webshots Premium members can store up to 5,000 photos. Get more information about upgrading your account. Nothing will happen to the photos you've already uploaded to Webshots.

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  50. Is there a limit to how many photos I can upload from my camera phone?

    51. There is no limit to the number of photos you can upload from your camera phone, but your total Webshots storage limits will apply. If you are a Free member, your total photo storage limit is 240. If you are a Premium member, your total storage limit is 3,000.


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  51. Where do my camera photos go when I upload them?

    52. After you have uploaded your first camera phone photo, a new album called "Inbox" will appear in your photo albums. Click on this album to see your photos.

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  52. Are there any shortcuts to uploading my photos?

    53. Enter "upload@webshots.com" in your phone's address book and give it a nickname to avoid typing the address every time you want to upload photos.


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  53. My Inbox is getting really full of photos from my camera, what should I do?

    54. It's easy to move photos from one album to another. Within your Inbox, click on the "Move Photos to Another Album" link to make room for new photos in your Inbox.

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  54. How can I share my camera phone pictures on Webshots with my friends and family?

    55. If your Inbox is public, and your friends have selected you as a Favorite Member, they will automatically be notified when you upload new photos. If your Inbox is private, you can click on the "Invite Others to View" link from within the album.

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  55. What does Webshots do to prevent copyright infringement in the Webshots Community?

    56. Photos uploaded to the community may be downloaded as wallpapers/screensavers through the Webshots desktop software. You have the permission to grant designated friends to view and save the full size image. Members must represent and warrant that they are the owners of the copyrights in all of the materials they submit to Webshots or that they have obtained permission to submit the images from the copyright owners.

    When copyright owners notify us of postings which they believe infringe their rights, we promptly delete the postings from the Webshots Community.

    Once a copyright owner has advised us that s/he does not want her/his images in the Webshots Community, we delete any future postings of the images that we become aware of.

    Each time we delete a posting on the basis of an infringement complaint, we send the responsible member a stern warning. If we receive repeated complaints about the postings of a particular user, we will delete all of the albums within the member's account and disable the account from further use.

    We include a copyright infringement warning in our photo upload screen.

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  56. How do I submit a photo?

    57. Webshots is always looking for incredible photography! Please visit http://www.webshots.com/support/help/photoguideline.html to review our photo submission guidelines.

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  57. What mobile memberships do you offer?

    58. Please visit our Mobile Page for additional information on Webshots Mobile.

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  58. How do I move photos to a new Album using the Webshots Desktop software ?

    59. To move a photo to a new Album, open your Webshots software by double clicking the icon on your desktop.

    1. Click on the My Photos Online tab and Login.

    2. Select the Album where you would like to move the photo from.

    3. Click "move" to the right of the photos.

    4. Here, you can select the photos you want to move and the destination album.

    5. Check the photos you would like to move. If you want to move all of the photos click on the Select All link.

    6. Click move.

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  59. What happened to the Daily photos?

    60. We've redesigned our site!! Daily photos are now called Pro shots.  The Daily photos are located in the middle of the Home page. They are now referred to as Pro shots. Click on the more button next to pro shots to view the Daily photo archives. 


    You can also find the fun stuff such as the puzzle, horoscopes, daily thought and this day in history on the same page in the footer under "Popular".

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  60. Why can't I download Community photos?

    61. No Value

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  61. Why won't my photos online stay in the rearranged order?

    62. We’re currently working on correcting the problem with rearranging the photos you’ve uploaded to Webshots. Thank you for your patience while we correct this problem.


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  62. Why am I having problems with Webshots?

    63. Thank you for contacting Webshots Customer Support.We are sorry to hear your experiencing problems.  We continue to work very hard to fix the problems that our customers are having on the site or with the software.  We know how important Webshots is to you. The architecture of a website that stores 300 million photos is extremely complicated. Our technical team works very hard to resolve all issue in a timely manner. Please visit  http://blog.webshots.com/  to find our more about what's going on with the site and to read up on any updates.  If your problem is not addressed in the blog please feel free to contact customer support. 

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  63. Why am I missing albums or photos?

    64. This is not affecting all members, but if you have noticed that some of the photos within your albums are missing, or a recently uploaded album is not showing up please do NOT try to edit your album, we’ll be able to bring back those photos and albums a lot sooner if members aren’t changing them at the same time.  We’re actively working on this, so please be patience while we resolve this technical glitch. In order to retrieve the missing album(s) or photos would you mind providing us with the following information by clicking on the link below.  Thanks in advance.http://www.webshots.com/r/support/missingphotosIf you would like updated information on our progress please visit our Blog.  http://blog.webshots.com/

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  64. Can I use the Webshots images for anything else?

    65. Webshots images can only be used within the Webshots Desktop software. All of our images are specially encoded to protect the copyright privileges of our professional photographers.

    Webshots has purchased the rights to use these images within the Webshots program. We are not authorized to allow them to be used elsewhere. If you would like to use any of the images, you will need to contact the photographer or company. There is a link or name under most of the images on our website.

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  65. Can I use the photos on my own web page or print them out?

    66. You can't extract or print the Webshots images.

    They are all specially encoded to protect the copyright privileges of our professional photographers. Webshots images can only be used within the Webshots Desktop software.

    Webshots has purchased the rights to use these images within the Webshots program. We are not authorized to allow them to be used elsewhere. If you would like to use any of the images, you will need to contact the photographer or company. There is a link or name under most of the images on our website.


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  66. I'm having problems downloading photos. Can you help me?

    67. First, make sure you have downloaded and installed the Webshots software. Visit http://www.webshots.com/samplers/ and click the "Download Now" to begin the download and installation. To download a Pro Shots Photo, click on either the High Quality, Widescreen or Regular button. If you are in the Community section, click the Download button. Photos will automatically install to your Webshots software.

    If you are receiving the error: A problem occurred extracting files to C:\Windows\Temp\WebshotsTemp\, please clear your temporary Internet files.

    To clear your temporary Internet files:

    Open your Internet browser.

    Click on Tools > Internet Options. Click Delete and then select Temporary Internet Files. Check the box and click OK or Delete.

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  67. When I click to download a photo, I'm asked to login. When I login, I'm asked to login again. Why am I stuck in this login loop?

    68. Make sure your browser is enabled to accept all cookies. If your cookies are enabled, try deleting your cookies and logging in again.

    If you're still experiencing problems, you may be running software or be behind a firewall or proxy server that prevents cookie transmission. Since the cookies are not making it through to your browser, you will not stay logged in. If this is the case, disable the software or firewall (if possible).

    To enable cookies in Firefox or Internet Explorer follow these steps:


    Mozilla Firefox (1.0 final release and later):

    Go to the "Tools" menu.

    Select "Options".

    Select the "Privacy" icon in the left panel.

    Check the box corresponding to "Allow sites to set cookies".

    Click "OK" to save changes.



    For Internet Explorer 6.0 & 7.0:

    Click Tools > Internet Options

    Click the Security tab

    Use the bar on the left of the window to change your setting to medium

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  68. I can download an image but how come I can't view it?

    69. In order to view Webshots images, you run downloaded photos through the Webshots Desktop Software.

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  69. When I click to download a photo, I am asked where I want to save it, or it opens in a program other than Webshots. How do I get photos to download to Webshots?

    70. Try reinstalling your Webshots software. Download a new copy of the Webshots Desktop and install it over your existing copy. If you are running Windows 2000 and continue to have problems, you will need to re-associate the WBZ file type with the Webshots application:


    Right click Start and left click Explore.

    Click Tools >Folder Options.

    Click File Types.

    Click New.

    In the box next to File Extension, type wbz and click OK.

    Find the new file type, wbz, in the list and highlight it.

    Click Advanced (is you do not see the advanced button, click on Restore or Change and then Advanced).

    Click New.

    Under Action, type OPEN.

    Click Browse.

    Go to C: > Program Files > Webshots

    Highlight the swebexec.exe or launcher.exe file and click Open.

    Click OK.

    Uncheck the box next to confirm open after download.

    Click OK.


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  70. When I click on a photo to download, nothing happens and/or I get an error message that says, "error on page" or "JavaScript error." What should I do?

    71. It sounds like you have software that blocks advertisements. Pop-up ads, cookies and JavaScript must be enabled within your ad-filtering software in order for our website and downloads to work properly. The easiest thing to do is to disable your ad filtering software while you are visiting Webshots.

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  71. When I click on a link in the Webshots Desktop software it says “Unable to open hyperlink.” Why am I getting this message?

    72. We recommend using Internet Explorer as your default browser for the best compatibility with Webshots. To set it as default:


    Open Internet Explorer.

    Click the Tools menu followed by Internet Options.

    Under the Programs tab, put a check next to Internet Explorer should check to see whether it is the default.

    Click OK.

    Close Internet Explorer and re-open it.

    When a message pops up asking if you'd like to set Internet Explorer as your default browser, choose OK.



    All links within the Webshots Desktop software should now work correctly.

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  72. I'm receiving a message that says I've reached my 5 photo download limit, but I haven't downloaded 5 photos. What's wrong?

    73. You must be a Premium Member to download more than 5 photos per day. Depending on the time you downloaded 5 images on the previous day, you may need to wait a full 24 hours before downloading again.

    Also, the 5 photo limit applies for each member name, so if you are using your Webshots account on another computer or if someone else is using your member name to access Webshots, your account may have already reached the 5 photo limit.

    Please try again in at least 24 hours.

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  73. Why is my download taking so long?

    74. Try downloading again. Most likely there was heavy Internet traffic when you tried to download.

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  74. How do I download images to the Webshots software?

    75. If you are in the Daily or Pro shots section, click the High Quality, Regular or Wide Screen button to the right of the photo. The photo will automatically install to your Webshots Desktop software.If you are unable to download photos, be sure to download the Webshots Desktop software.

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  75. I tried to connect to Webshots but I keep getting "timed out." What does this message mean?

    76. The Internet can become very crowded at times. Try again in a few hours. Most likely it is a temporary problem that will clear up.

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  76. How do I make Webshots my homepage?

    77. To make Webshots your homepage, just do one of the following depending on your browser type.

    For Internet Explorer:


    Click Tools > Internet Options.

    Under the General tab, type http://daily.webshots.com under the Address field and click OK.



    For Netscape Navigator:


    Click Edit > Preferences.

    Under the Navigator category, type http://daily.webshots.com under the Location field and click OK.


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  77. How can I get the daily Pro Shots photos that I missed?

    78. Go to the Daily Photo Archives. Here, you can download any pictures you may have missed in the past.

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  78. I'm looking for a picture that used to be on Webshots but now I can't find it. Can you help me find it?

    79. If you are looking for a particular image, please visit the Webshots Photo Search page.

    Type in keywords for the image that you are searching for. It should give you some returns to where you can download your favorite photos.

    If you can't find the image through the Webshots search and the image was located in the Webshots Gallery section, the image may have been removed and is no longer available. We license each Gallery photo for a limited period of time and if we are unable to relicense the image, we must remove it from Webshots.

    If the image was located in the Webshots Community section, then the Webshots user who uploaded the image may have deleted the image from their album and the image is no longer available.

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  79. Why can't I post a comment on the Pro Shots Message Boards?

    80. Posting commenting on the Pro Shots Message Boards is a Premium Member feature. All members still have the ability to read comments.

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  80. The Daily Pro Shots photos are the same as yesterday. Don't you release four new ones every day?

    81. We do release new Daily Pro Shots photos every day. If you are still seeing the same photos as you did yesterday, click on the Reload or Refresh button in your browser to view the updated pictures. You can also check the Webshots blog to see if there are any site issues affecting the update of new photos.

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  81. How do I send a Photo eCard?

    82. Find a photo you like and click on the "Share This Photo" (for Pro shots photos) or email photo (for Community photos).

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  82. How do I pick up my Photo eCard?

    83. To pick up your Photo eCard, click the View your Photo eCard now link in the email notification.

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  83. How do I download an image I received as a Photo eCard?

    84. To download an image that you received as a Photo eCards, click the "View entire album link" then find the photo in the users album, choose download this photo on the right of the page. If you do not see a link, the image is not available for download.

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  84. Why can’t I hear sound on my Photo eCard?

    85. Here are some reasons why you may not be able to hear the sounds on our website:

    The sound loads last and it may take a minute to load.
    The sounds are fairly quiet.
    Your computer may not be set up to play MIDI sound files.
    You may need to upgrade your browser.


    Webshots uses MIDI sounds. Please make sure that your computer is set up to support MIDI files.




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  85. How do I delete a tag?

    86. Go to the photo, video or album page and look for the tag you want to delete in

    your list of tags. Click on the “x” to delete that tag from just that photo,

    video or album.



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  86. Where can I learn more about tags?

    87. Check out our Tags  page to see examples of tagging and its

    benefits.


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  87. Where may I review my stats?

    88. Album stats are compiled weekly and may be viewed by 1) logging into the Webshots website with your username 2) click my shots 3.) click stats. Free members can review three albums. Premium members may review their stats for all albums uploaded to Webshots. Members may also sign up for the stats newsletter email which is sent weekly. To sign up for this newsletter, 1) click my shots 2) on the left hand side, click newsletters 3.) check the box "Weekly Stats for My Shots"

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  88. How does the bookmark member feature work?

    89. The bookmark member feature (located in My Shots > People) lets you create a list of Webshots members and keep track of their public photos. To bookmark a member, click on the bookmark icon, which is located on all their photos and albums.

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  89. How many members can I bookmark?

    90. All Webshots members can bookmark up to 250 members as well as 250 friends. Please note that if you have a member added as your "friend," you can't also add them to your "bookmarked members."

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  90. What are tags?

    91. Tags are labels or keywords that are used to group pictures, videos, albums and people. To learn more about tags, please visit Tags

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  91. Are tags different than keywords?

    92. Tags are just like keywords, so that?s why we?ve turned all your album keywords

    into album tags. However, you can now tag individual pictures and videos within

    your albums as well.

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  92. What's the difference between a caption and a tag?

    93. A caption adds context to a picture. Let's say you have a photo of a rose from

    your garden. You might caption it: A beautiful rose from my garden. But you

    might tag it: rose, flower, garden, red, macro, award winning. Those tags allow

    you to associate your rose photo with other pictures that share the same tags.



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  93. Why should I tag?

    94. All of your tags get fed into our search engine, making it easier for people to

    find your pictures, videos and albums. Tagging also gives you the ability to

    quickly group photos that belong to separate albums but share similar themes,

    such as “flowers” “my pets” and “vacation.”




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  94. How do I start tagging?

    95. Go to any of your photo, video or album pages and click on the ?tag it? icon.

    Then, start typing in descriptive words and phrases into the ?tag it? box, now you?re tagging! You can also Upload new photos and videos and tag them and your album on the Upload Success page.

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  95. How can I see all the items tagged with a certain tag?

    96. When you click on one of the tags listed under any photo, video or album,

    you’ll be redirected to the Tags tab on the Member Homepage that shows all the

    specific tags you’re looking for.



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  96. Can I look at other members’ tags?

    97. Yes! By going to a member’s homepage and clicking on their Tags tab, you can

    see how they’re using tags to group and organize. Tags can be quite personal,

    such as “Baby Jenny Month 1,” so you could get some ideas for your own unique

    tags.



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  97. Why am I having problems accessing the Webshots site and/or uploading photos?

    98. You may be behind a firewall, which is interfering with access to and from Webshots. Some common ones may be Zone Alarm or Norton Internet Security. If these are not configured correctly, they can cause issues with receiving the full benefits of the Webshots browsing experience. Please adjust your firewall to allow passage for the entire Webshots.com domain. Refer to the help file in your firewall software for instructions as we cannot give specific instructions for all setups.

    If you continue to experience issues, disable your firewall temporarily or contact the company from which you purchased it for proper setup instructions.

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  98. I installed Webshots and now it's my starting page. How do I change it back?

    99. If you are using Internet Explorer:


    Open Internet Explorer.

    Type in the URL of the page you would like to have as your home page in the address bar.

    Click on the Tools menu option at the top of the browser.

    Select Internet Options.

    Under Home page, click Use Current.

    Click OK to save the setting.


    If you are using Netscape:


    Open Netscape.

    Type in the URL of the page you would like to have as your home page in the address bar.

    Click on the Edit menu option at the top of the browser.

    Select Preferences.

    Under Home page, click Use Current Page.

    Click OK to save the setting.


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